Shannon Wischmeyer
Wentzville
Summary
Compassion-driven professional with a strong background in strategic planning, operations, and relationship management. Consistently recognized for improving processes, strengthening team performance, and building trust across diverse groups. Adept at communicating with empathy, navigating sensitive conversations, and guiding individuals through complex decisions. Highly organized and persistent, with a proven ability to develop partnerships, streamline workflows, and drive sustainable growth. A collaborative leader with a relentless work ethic and a passion for connecting people with the resources they need most.
Overview
26
26
years of professional experience
Work History
Chief Operating Officer
Dealer Pay LLC
03.2020 - Current
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Consulted with product development teams to enhance products based on customer data.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Develop and execute company-wide operational strategies aligned with overall business goals and growth initiatives.
• Lead cross-functional efforts to improve efficiency, scalability, and collaboration across Sales, Product, and Operations.
• Monitor KPIs and operational metrics to drive performance, automation, and continuous improvement.
• Manage strategic relationships with technology, integration, and service partners, including negotiating agreements and supporting joint initiatives.
• Ensure operational compliance with industry regulations, payment processing standards, and internal policies by collaborating with legal and regulatory advisors.
• Champion a client-first culture by monitoring feedback, driving service enhancements, and supporting retention initiatives.
• Build and mentor management teams, fostering accountability, innovation, and strong cross-department communication.
• Represent Operations in executive and board meetings, providing insights, reporting, and strategic recommendations.
• Support product and market expansion through operational readiness and execution.
Controller
Frank Leta Automotive Family
08.1999 - 02.2020
- Analyze financial statements of three franchise and two used car dealerships, fence & deck company, in-house Farmer's insurance office, and 503(c) charitable foundation.
- Completed journal entries, reconciliations and account analysis to prepare monthly financial statements, and general account management.
- Managed budgets, assets, portfolios, accounts payable and receivable, and general financial reporting procedures.
- Maximized year-end tax benefits by efficiently managing cash flows.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Reviewed contracts financially impacting company and counseled executive leaders on impact contracts would have on company operations.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Reviewed processes and procedures to guide program implementation and optimize auditing.
- Reduced waste and boosted productivity by restructuring accounting departments.
- Accurately completed financial statement audits and thoroughly reviewed results.
Education
Bachelor of Science - Business Administration
Lindenwood University
Saint Charles, MO06-2016
Skills
- Account management
- Compliance management
- Operations administration
- Fiscal oversight
- Planning and execution
- Executive leadership
- Corporate communications
Education
Bachelor of Science : Business Administration and Management 06/2016
Lindenwood University- Saint Charles, MO
- Member Alpha Sigma Lambda Honor Society
- Graduated Summa Cum Laude
Timeline
Chief Operating Officer
Dealer Pay LLC
03.2020 - Current
Controller
Frank Leta Automotive Family
08.1999 - 02.2020
Bachelor of Science - Business Administration
Lindenwood University