Shannon Storey
Cape Girardeau
Summary
Dynamic leader with a proven track record at Kohls Department Store, excelling in customer service and retail management. Skilled in training and developing teams, enhancing operational efficiency and merchandising. Demonstrates exceptional problem-solving abilities and adaptability, significantly improving customer satisfaction and committed to driving department sales.
Overview
14
14
years of professional experience
Work History
Department Supervisor
Kohls Department Store
Cape Girardeau, MO
11.2021 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Patient Accounts Representative
Midwest Neurosurgeons
Cape Girardeau, MO
10.2021 - 11.2021
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments
- Updated patient accounts
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Contacted patients after insurance was calculated to obtain payments.
- Reconciled statements with patient records.
General Manager
Burger King
Cape Girardeau, MO
06.2011 - 07.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Bank Teller
Town & Country Bank
Pevely, MO
02.2016 - 11.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Reconciled cash drawer and resolved discrepancies.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
No Degree - Health Sciences
Truman State University
Kirksville, MOSkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Training and development
- Retail management
- Employee scheduling
- Loss prevention
- Decision-making
- Recruiting and hiring
- Adaptability and flexibility
Timeline
Department Supervisor
Kohls Department Store
11.2021 - Current
Patient Accounts Representative
Midwest Neurosurgeons
10.2021 - 11.2021
Bank Teller
Town & Country Bank
02.2016 - 11.2016
General Manager
Burger King
06.2011 - 07.2021
No Degree - Health Sciences
Truman State University