Shannon Storey
Cape Girardeau
Summary
Dynamic leader with a proven track record at Kohls Department Store, excelling in customer service and retail management. Skilled in training and developing teams, enhancing operational efficiency and merchandising. Demonstrates exceptional problem-solving abilities and adaptability, significantly improving customer satisfaction and committed to driving department sales.
Overview
14
14
years of professional experience
Work History
Department Supervisor
Kohls Department Store
11.2021 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled cash register, returns, and refunds.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Patient Accounts Representative
Midwest Neurosurgeons
10.2021 - 11.2021
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments
- Updated patient accounts
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Contacted patients after insurance was calculated to obtain payments.
- Reconciled statements with patient records.
General Manager
Burger King
06.2011 - 07.2021
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Bank Teller
Town & Country Bank
02.2016 - 11.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Reconciled cash drawer and resolved discrepancies.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
No Degree - Health Sciences
Truman State University
Kirksville, MOSkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Leadership skills
- Training and development
- Retail management
- Employee scheduling
- Loss prevention
- Decision-making
- Recruiting and hiring
- Adaptability and flexibility
Timeline
Department Supervisor
Kohls Department Store
11.2021 - Current
Patient Accounts Representative
Midwest Neurosurgeons
10.2021 - 11.2021
Bank Teller
Town & Country Bank
02.2016 - 11.2016
General Manager
Burger King
06.2011 - 07.2021
No Degree - Health Sciences
Truman State University
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