Shannon Overturf
Mayview
Summary
Experienced Tow Truck Driver skilled in safe driving and critical decision-making. Trained new drivers and managed high-pressure situations while responding to emergencies as Volunteer Firefighter, ensuring safety and minimizing damage. Delivered effective teamwork and rapid decision-making in high-stress environments, maintaining composure and efficiency.
Overview
6
6
years of professional experience
Work History
Tow Truck Driver
Jackson County Tow Service
Blue Springs, MO
03.2022 - 07.2026
- Operated tow trucks to safely transport vehicles and equipment from various locations.
- Communicated effectively with customers to assess needs and provide timely service updates during towing operations.
- Collaborated with law enforcement agencies to coordinate responses for accident recovery situations.
- Conducted thorough vehicle inspections to ensure compliance with safety regulations and operational standards.
- Trained new drivers on operational procedures, safety protocols, and effective customer interaction techniques.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Towing Operator
Knockout Towing and Recovery
Concordia, MO
02.2020 - 02.2022
- Operated tow trucks to recover vehicles from accidents and breakdowns efficiently.
- Assessed vehicle condition and determined appropriate recovery methods for diverse situations.
- Coordinated with law enforcement and customers to ensure safe towing processes and communication.
- Maintained towing equipment and performed routine inspections to guarantee safety compliance.
- Led team efforts in emergency recovery operations during high-pressure situations effectively.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Navigated traffic efficiently during high-stress situations to ensure timely arrival at designated locations.
- Improved company reputation by maintaining a clean driving record and upholding high standards of professionalism on the job.
- Coordinated with local law enforcement agencies when necessary, maintaining positive relationships and demonstrating respect for their authority.
Education
High School Diploma -
Concordia R2 School District
Concordia, MO05-2013
High School Diploma -
Lex La Ray Tech School
Lexington, MO05-2013
Skills
- Accident scene coordination
- Accident response
- Scene management
- Radio communication
- Problem-solving
- Defensive driving techniques
- Multitasking and organization
- Time management
- Team collaboration
- Calm under pressure
- Stress management
- Emergency response tactics
- Compassion and empathy
Timeline
Tow Truck Driver
Jackson County Tow Service
03.2022 - 07.2026
Towing Operator
Knockout Towing and Recovery
02.2020 - 02.2022
High School Diploma -
Concordia R2 School District
High School Diploma -
Lex La Ray Tech School