SHANNON KRAHENBUHL
Holden
Summary
Dependable security assistant with a strong background in incident response and communications. Skilled in facilitating teamwork and providing exceptional customer service while maintaining safety and compliance in high-pressure environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Security Assistant
University Health Hospital
11.2009 - Current
- Monitored campus security systems to ensure safety and compliance with hospital policies.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
- Facilitated communication between different departments to address security concerns swiftly.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored security communications and dispatched personnel to incidents efficiently.
- Managed radio and telephone communications, providing clear instructions to field units.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Assisted in incident response and reported security breaches to appropriate authorities promptly.
- Trained new staff on emergency protocols and security procedures to enhance team preparedness.
- Monitored security systems to ensure safety of hospital premises and staff.
- Assisted in developing emergency response protocols for various scenarios.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
COUMMICATIONS OFFICER
CITY OF OVERLAND PARK
Overland Park, KS
08.1989 - 02.2004
- Managed emergency calls and prioritized incidents based on urgency and severity.
- Coordinated communication between field units and dispatch, ensuring timely response.
- Utilized Computer-Aided Dispatch (CAD) systems to track and log calls effectively.
- Oversaw training programs for new dispatchers, enhancing team efficiency and knowledge.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Earned recognition for consistently meeting or exceeding performance metrics regarding call handling, response times, and overall customer satisfaction.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
Associate of Science - Criminal Justice
PENN VALLEY COMMUNITY
Kansas City, MOAssociate of Science - EQUESTRIAN SCIENCE
William Woods University
Fulton, MOSkills
- Emergency preparedness
- CCTV monitoring
- Threat assessment
- Security systems operation
- Incident response
- Patrol procedures
- Visitor management
- Security camera monitoring
- Honest and dependable
- Active listening
- Customer service
- Security operations experience
- De-escalation techniques
- Team player
- Detailed activity logs
- Attentive and observant
Accomplishments
Have successfully trained many officers and dispatchers. Chosen as officer of the quarter and officer of the year.
Certification
CIT training for dispatchers.
Timeline
Security Assistant
University Health Hospital
11.2009 - Current
COUMMICATIONS OFFICER
CITY OF OVERLAND PARK
08.1989 - 02.2004
Associate of Science - Criminal Justice
PENN VALLEY COMMUNITY
Associate of Science - EQUESTRIAN SCIENCE
William Woods University
Award for saving the life of a suicidal man and ensuring the safety of the responding offers as well
While answering 911 calls I got a call from a cell phone from a man asked for the suicide hot line. I transferred the call and stayed on the line, while on the line the suicide hotline responder put the man on hold. The man became very upset about being on hold so I let him know that I was still there and that I could talk to him. The man told me was going to shoot himself. I began to talk with him about what was going on and he started to calm down and talk to me. I was listening to the back ground noises and between the back ground noises and some of our conversation I figured out where he was and dispatched officers to his location. The man saw the officers and started to get upset again but I was able to use the bond that we had built and talk him into allowing the officers to approach him with the understanding that he would put his gun out on the roof of his car and follow my instructions so the officers could assist him in getting the help he needed to stay with he family. The entire call took about 45 minutes and was being monitored by both a hostage negotiator and the Suicide Hotline. The man was successfully taken to a hospital for treatment with no further incident.