Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Howard

St Louis

Summary

Dynamic supervisor with a focus on enhancing customer service standards. Proven track record in resolving complaints and training staff to achieve high satisfaction levels.

Overview

12
12
years of professional experience

Work History

BSO Supervisor

Unifi
Saint Louis
07.2025 - Current
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.

BSO Supervisor

G2 Secured Staff
Saint Louis
02.2025 - 07.2025
  • Created new strategies for improving customer service standards within the organization.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Complied with company policies, objectives and communication goals.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Identified opportunities for process improvements, leading to cost reductions and increased productivity.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Implemented quality control measures, significantly reducing error rates.
  • Responded to customer questions regarding products, prices and availability.
  • Maintained positive working relationship with fellow staff and management.

Administrative Assistant

DaVita Dialysis Corporation
Saint Louis
01.2014 - 06.2024
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Compiled data from various sources into organized reports for review by management team.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Greeted visitors and provided general information about the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

Some College (No Degree) - Education

St. Louis Community College At Meramec
11333 Big Bend Rd, Kirkwood, MO 63122

Skills

  • Customer service
  • Employee training
  • Team building
  • Inventory management
  • Workplace safety
  • Performance monitoring

Timeline

BSO Supervisor

Unifi
07.2025 - Current

BSO Supervisor

G2 Secured Staff
02.2025 - 07.2025

Administrative Assistant

DaVita Dialysis Corporation
01.2014 - 06.2024

Some College (No Degree) - Education

St. Louis Community College At Meramec

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Shannon Howard