Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hartnett

Diversion And Operations Coordinator
Kansas City,MO

Summary

Encouraging supervisor with talents for collaboration, leading and motivating, as well as excellent relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact client and organizational success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Diversion and Operations Coordinator

The Greater Kansas City Coalition to End Homelessness
Kansas City, Missouri
05.2023 - Current
  • Oversaw day-to-day operations of The Beehive Homeless Resource Center that served approximately 400 people per month..
  • Developed a volunteer program to more effectively address clients' accessibility to the assistance needed.
  • Collaborated with various social service organizations to evaluate the needs of a highly vulnerable and underserved population, and schedule in-house provider visits.
  • Developed and maintained strong relationships with clients and providers, maintaining open lines of communication to build trust.
  • Assessed clients' specific needs and enrolled those eligible into Coordinated Entry while simultaneously directing them to other community resources.
  • Enhanced client satisfaction by resolving issues in a timely manner, and providing exceptional support.
  • Ensured compliance with privacy regulations to protect the clients served.

Catering Coordinator

Cosentino's Market
Overland Park, Kansas
04.2019 - 04.2023
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Ensured seamless execution of events with diligent planning and attention to detail.
  • Adapted quickly to last-minute changes in event requirements, maintaining high levels of client satisfaction.
  • Coordinated logistics for over 100 successful events, ranging from small meetings to large weddings.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Maintained extensive calendar of events and attended necessary event meetings and conference calls.
  • Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.

Culinary Manager

The Culinary Center of Kansas City
Overland Park, Kansas
09.2014 - 05.2019
  • Effectively trained volunteers and participants on kitchen procedures, equipment usage, and safety protocols, ensuring they were well prepared for success within the team.
  • Encouraged open communication among team members, fostering a collaborative atmosphere.
  • Managed over 100 catering events and culinary classes, ensuring seamless execution and client satisfaction from start to finish.
  • Established daily priorities and delegated tasks, taking into account daily events, business levels and forecasts.
  • Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills, event planning, cooking, teaching, and staff supervision.

Special Education Paraprofessional

Blue Valley USD 500
Leawood, Kansas
08.2013 - 05.2018
  • Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Assisted in the organization of field trips and extracurricular events that offered valuable real-world experiences for special education students, fostering skill-building opportunities outside the classroom setting.
  • Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual students growth and progress.
  • Managed challenging behaviors with de-escalation and intervention training.

Education

General Studies/ Interior Design

Johnson County Community College
Overland Park, KS
05.2001 -

Westport High School
Kansas City, Missouri
05.2001 -

Skills

Customer service management

Timeline

Diversion and Operations Coordinator

The Greater Kansas City Coalition to End Homelessness
05.2023 - Current

Catering Coordinator

Cosentino's Market
04.2019 - 04.2023

Culinary Manager

The Culinary Center of Kansas City
09.2014 - 05.2019

Special Education Paraprofessional

Blue Valley USD 500
08.2013 - 05.2018

General Studies/ Interior Design

Johnson County Community College
05.2001 -

Westport High School
05.2001 -

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Shannon HartnettDiversion And Operations Coordinator