Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Downar

Saint Peters

Summary

Dynamic professional with a proven track record at Longhorn Steakhouse, excelling in customer service and team training. Demonstrated strong problem-solving skills and effective communication, enhancing customer satisfaction. Recognized for maintaining high standards of cleanliness and safety while managing bar operations efficiently. Highly reliable with a flexible schedule and a clean driving record.

Customer-focused Head Bartender with Number years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing, and providing guidance for employees when necessary.

Knowledgeable Desired Position with strong background in mixology and bar management. Proven ability to enhance customer satisfaction and streamline bar operations. Demonstrated proficiency in crafting unique cocktails and effective team leadership.

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Dynamic Job Title with Number years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service.

Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Gig Driver

DoorDash
05.2025 - Current
  • Executed food deliveries with a focus on safety and punctuality.
  • Navigated routes using GPS technology to optimize delivery times and enhance customer satisfaction.
  • Ensured customer satisfaction through effective communication of order specifics.
  • Ensured operational efficiency through consistent vehicle cleanliness.

Administrative Assistant

Texas Roadhouse Restaurant
01.2017 - 12.2021
  • Executed food deliveries with a focus on safety and punctuality.
  • Navigated routes using GPS technology to optimize delivery times and enhance customer satisfaction.
  • Ensured customer satisfaction through effective communication of order specifics.
  • Ensured operational efficiency through consistent vehicle cleanliness.

Delivery Car Parts Driver

Suntrup Ford Westport
04.2020 - 10.2020
  • Delivered parts to service departments and customers efficiently, ensuring timely service operations.
  • Maintained accurate inventory records for parts received and distributed, enhancing stock management.
  • Communicated effectively with service technicians to prioritize urgent part deliveries, improving workflow.
  • Inspected vehicles for discrepancies in parts requests, ensuring accuracy in fulfillment processes.
  • Assisted in organizing warehouse layout, promoting efficient retrieval and storage of automotive parts.
  • Adhered to safety protocols during driving and handling operations, minimizing risk within workplace environment.
  • Cultivated strong relationships with vendors to streamline order processes and improve supply chain efficiency.
  • Collaborated with sales team to identify potential upselling opportunities while interacting with clients during deliveries.
  • Expedited urgent orders for high-priority customers, ensuring minimal wait times without sacrificing accuracy or quality of service.
  • Demonstrated accountability and professionalism by completing all paperwork accurately and punctually.
  • Streamlined the delivery process by maintaining thorough records of all orders, including client information, part details, and delivery times.
  • Pulled parts from storage and prepared daily deliveries to verified locations.
  • Planned routes to maximize efficiency.
  • Received and submitted payments from customers.
  • Improved delivery efficiency by planning optimal routes using GPS navigation systems.
  • Achieved fuel efficiency improvements by monitoring vehicle performance data and making adjustments accordingly.
  • Enhanced customer satisfaction by promptly delivering auto parts to clients and businesses.

Bartender

Salvatore's Old Fashioned Pizzeria
05.2016 - 03.2020
  • Prepared and served a variety of cocktails and beverages to customers promptly.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted in inventory management by tracking stock levels and ordering supplies as needed.
  • Collaborated with kitchen staff to coordinate food orders and enhance customer satisfaction.

Head Bartender/ Trainer/admin/key Employee

Longhorn Steakhouse
08.1999 - 10.2015
  • Supervised bar operations, ensuring high-quality service and compliance with health regulations.
  • Supported team in achieving excellence in customer interactions.
  • Introduced novel drink options, driving repeat patronage.
  • Controlled stock levels, liaising with suppliers to ensure products were delivered punctually.

Education

Post-Degree Certificate - Healthcare Administration

Saint Charles Community College
Cottleville, MO

High School Diploma - General Studies

Northwest House Springs High School
Cedar Hill, MO
05.1994

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • Safe driving practices
  • City and non-city driving
  • Punctuality
  • GPS and route planning
  • Flexible schedule
  • Loading and unloading
  • Safety protocols
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Vehicle maintenance
  • Commercial driving
  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Menu memorization
  • Cash register operation
  • Memory retention
  • Hospitality service expertise
  • Service-oriented mindset
  • Suggestive selling
  • Professional appearance
  • Alcohol awareness
  • Food service
  • Team training and development
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Sales expertise
  • Salesmanship
  • Food running
  • Health codes compliance
  • Staff management
  • Changing beer kegs
  • Basic accounting
  • Ordering bar supplies
  • Creative mixology
  • Aloha POS
  • Order management
  • Ordering procedures
  • Dining room management
  • Organizational growth
  • Hospitality and accommodation
  • Extensive wine portfolio
  • Wine and liquor expertise
  • Bar restocking
  • Bar operations management
  • Safe food handling procedures

Certification

Serv Safe certification Alcohol awareness TIPS

Timeline

Gig Driver

DoorDash
05.2025 - Current

Delivery Car Parts Driver

Suntrup Ford Westport
04.2020 - 10.2020

Administrative Assistant

Texas Roadhouse Restaurant
01.2017 - 12.2021

Bartender

Salvatore's Old Fashioned Pizzeria
05.2016 - 03.2020

Head Bartender/ Trainer/admin/key Employee

Longhorn Steakhouse
08.1999 - 10.2015

Post-Degree Certificate - Healthcare Administration

Saint Charles Community College

High School Diploma - General Studies

Northwest House Springs High School
Shannon Downar