Shannon Ballard
Springfield
Summary
Dynamic Treatment Coordinator at Restoration of Hope Project, skilled in case management and appointment scheduling. Enhanced patient satisfaction through effective communication and education, achieving increased case acceptance rates. Known for creative problem-solving and organizational skills, fostering a collaborative environment that promotes high-quality patient care and informed decision-making.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Restoration of Hope Project
03.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Upheld confidentiality standards by diligently adhering to HIPAA regulations and maintaining the privacy of patient information.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Facilitator
Restoration of Hope Project
03.2023 - Current
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
Case Manager
Restoration of Hope Project
03.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
Education
GED -
Regional Office of Education #51
Springfield ILSkills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Treatment Planning
- Organizational skills
- Creative problem solving
- Goal setting
- Case management
- Problem identification
Certification
Certified Peer Specialist
MRT
BIP
MAADC I
Languages
English
Full Professional
Timeline
Treatment Coordinator
Restoration of Hope Project
03.2023 - Current
Facilitator
Restoration of Hope Project
03.2023 - Current
Case Manager
Restoration of Hope Project
03.2023 - Current
GED -
Regional Office of Education #51
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