Shanell Webb
Marriott International
Kansas City
14
years of professional experience
Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrated expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.
Work History
Personal Ambassador
1 Year 1 Month- Analyze account activity to resolve complex cases accurately.
- Documented findings and coordinated resolutions with cross-functional teams to enhance service delivery.
- Investigated reservation, billing, and loyalty account discrepancies to ensure accurate customer experiences.
Risk & Compliance Analyst
2 Years 4 Months- Led fraud-related investigations and compliance reviews to enhance risk management.
- Reviewed account histories and documented findings to identify risks and support mitigation efforts.
- Collaborated with legal, security, and operations teams to ensure compliance with regulations and streamline processes.
Logistics Coordinator
2 Years 4 Months- Maintained regulatory compliance and updated operational documentation in a fast-paced environment.
- Coordinated logistics operations to optimize transportation efficiency and reduce delays.
- Implemented process improvements to enhance supply chain performance and accuracy.
- Managed inventory levels, ensuring timely replenishment and minimizing stockouts.
Claims Analyst
7 Years 9 Months- Developed and implemented process improvements for claims handling, increasing efficiency by streamlining workflows.
- Analyzed claims data to identify trends and discrepancies, ensuring compliance with company policies.
- Collaborated with cross-functional teams to resolve complex claim issues and enhance service delivery.
- Mentored junior analysts on best practices in claims processing and data analysis techniques.
Education
Master of Information Systems Management - Information Security
- In Progress
- Dean's List
- GPA: 3.8
Project Management Certificate
Completed
Skills
Fraud Investigations
Risk Assessment
Compliance
Investigative Research
Pattern Recognition
Case Documentation
Information Security
Microsoft Excel
AI Productivity Tools
Big data processing
Python programming
Team management
Cross-Functional Collaboration
Timeline
Personal Ambassador
Marriott International
06.2025 - CurrentRead More
Risk & Compliance Analyst
Spectrum Communications
02.2023 - 06.2025Read More
Logistics Coordinator
Schneider National
10.2020 - 02.2023Read More
Claims Analyst
Marriott International, Inc.
01.2013 - 10.2020Read More
DeVry University
Project Management Certificate
Read More
DeVry University
Master of Information Systems Management from Information Security
Read More