Summary
Overview
Work History
Education
Skills
Personal Information
Education And Professional Development
Timeline
Generic
Shanell Webb

Shanell Webb

Kansas City

Summary

Operations Analyst with a strong background in risk analysis, workflow optimization, and performance tracking. Experienced in supporting data-driven decision-making, improving operational processes, and collaborating across teams in regulated environments. Currently expanding technical skills in data analytics and visualization.

Overview

18
18
years of professional experience
2027
2027
years of post-secondary education

Work History

Operations Analyst (CEC)

Marriott International
Kansas City
01.2024 - Current
  • Analyze customer interaction data and operational trends to support performance improvements
  • Track key performance indicators and identify areas for process improvement
  • Collaborate with cross-functional teams to resolve operational issues and enhance workflows

Risk & Compliance Analyst

Spectrum Communications
01.2023 - 01.2025
  • Conduct investigations to identify financial and operational risks
  • Analyze data patterns to support compliance and risk mitigation efforts
  • Prepare reports for internal stakeholders including legal and security teams

Logistics Coordinator

Schneider National
01.2020 - 01.2023
  • Coordinate logistics operations while maintaining compliance with regulatory standards
  • Analyze operational data to improve efficiency and support timely deliveries

QA & Audit Specialist

Marriott International
01.2013 - 01.2020
  • Conduct audits of pricing and operational data to ensure accuracy and compliance
  • Support reporting processes for operational and risk management improvements

Operations Supervisor

Aetna / Coventry
01.2008 - 01.2013
  • Supervised team performance and monitored key performance indicators
  • Handled escalations and ensured adherence to regulatory standards

Education

Project Management Certificate -

AI Essentials -

Google

Data Analytics Training -

Skills

  • Data Analysis & Reporting
  • KPI Tracking
  • Process Improvement
  • Risk & Compliance
  • Cross-functional Collaboration
  • Excel / Google Sheets
  • SQL (In Progress)
  • Data Visualization (Learning)

Personal Information

Title: Operations Analyst | Data & Risk Strategy

Education And Professional Development

  • Project Management Certificate, In Progress
  • Google AI Essentials, Completed
  • Data Analytics Training, Completed

Timeline

Operations Analyst (CEC)

Marriott International
01.2024 - Current

Risk & Compliance Analyst

Spectrum Communications
01.2023 - 01.2025

Logistics Coordinator

Schneider National
01.2020 - 01.2023

QA & Audit Specialist

Marriott International
01.2013 - 01.2020

Operations Supervisor

Aetna / Coventry
01.2008 - 01.2013

Project Management Certificate -

AI Essentials -

Google

Data Analytics Training -

Shanell Webb