Shanekra Toombs
Kansas City
Summary
Client-focused professional with 5+ years in high-volume environments. Experienced in prospect qualification, relationship building, and CRM-style documentation. Skilled at managing 20+ client interactions daily with accuracy and resilience. Seeking to transition into a Sales Development Representative role in tech.
Overview
5
5
years of professional experience
Work History
Care Assistant
Children’s Mercy Hospital
01.2024 - Current
- Engaged with 15–20 patients/families daily, gathering needs and providing education.
- Documented patient updates with 100% accuracy, supporting timely decision-making.
- Balanced multiple priorities in a high-volume environment.
Medical Assistant (Urgent Care)
University of Kansas Health System
05.2021 - 01.2024
- Directed 30+ patients daily through intake, equivalent to managing a high-volume pipeline.
- Ensured 100% compliance with documentation, mirroring CRM accuracy.
- Assisted physicians in urgent scenarios, demonstrating resilience under pressure.
Medical Assistant
Care Now
03.2020 - 01.2021
- Completed diagnostic tests daily while communicating results clearly.
- Handled 40+ patient inquiries weekly with empathy and precision.
- Collaborated with cross-functional teams to ensure consistent service delivery.
Education
Associate of Applied Science - undefined
Johnson County Community College
Overland Park, KS05.2028
High School Diploma - undefined
Paseo Academy
Kansas City, MO01.2014
Skills
- Cold Calling & Prospect Outreach
- Relationship Building
- CRM Data Entry
- Needs Assessment
- Time Management
- High-Volume Communication
Websites
Timeline
Care Assistant
Children’s Mercy Hospital
01.2024 - Current
Medical Assistant (Urgent Care)
University of Kansas Health System
05.2021 - 01.2024
Medical Assistant
Care Now
03.2020 - 01.2021
Associate of Applied Science - undefined
Johnson County Community College
High School Diploma - undefined
Paseo Academy
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