Shane Cutshaw
Imperial,MO
Summary
I started my career at Dierbergs Markets as a cashier and through hard work and dedication, I was able to move up into multiple management positions. I am a strong asset to the team and can handle anything in front of me.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dierbergs Markets
02.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Head Cashier
Dierbergs Markets
04.2021 - 02.2023
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintain Store Overs & Shorts.
Checklane Supervisor
Dierbergs Markets
03.2018 - 04.2021
- Assist the Head Cashier in running the front end of the store.
- Manage call ins and fill in gaps with in the department.
Manager Trainee
Dierbergs Markets
09.2017 - 03.2018
- Learn store closing procedures.
- Learn how to handle associate & customer conflict.
Cashier
Dierbergs Markets
08.2015 - 09.2017
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
Education
Associate of Arts - General Studies
Jefferson Community College
Hillsboro, MO05.2014
Skills
- Team Leadership
- Cooperative Attitude
- Store Opening and Closing
- Customer Service
- Customer Relations
- New Hire Training
- Credits and Refunds
- Policy Enforcement
- Building Displays
- Accurate Ordering
- Working with Vendors
- Ad Setup
Timeline
Assistant Store Manager
Dierbergs Markets
02.2023 - Current
Head Cashier
Dierbergs Markets
04.2021 - 02.2023
Checklane Supervisor
Dierbergs Markets
03.2018 - 04.2021
Manager Trainee
Dierbergs Markets
09.2017 - 03.2018
Cashier
Dierbergs Markets
08.2015 - 09.2017
Associate of Arts - General Studies
Jefferson Community College
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