Shamika Mccaster
St Louis
Summary
Dynamic professional with extensive experience as a PTF Mail Carrier at USPS, excelling in customer service and route management. Proven ability to enhance operational efficiency through meticulous documentation and strong interpersonal communication. Adept at problem-solving and utilizing technology to streamline processes, ensuring timely and accurate deliveries.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PTF Mail Carrier
USPS
04.2024 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Amazon
Amazon
08.2022 - 04.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
CMT
Nazareth Living Center
01.2019 - 08.2023
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Maintained strict confidentiality regarding patients'' personal information according to HIPAA regulations.
- Participated in continuing education opportunities to stay current with industry best practices and emerging trends in CMT work.
- Contributed to the development of new CMT protocols and procedures, ensuring alignment with industry best practices and regulatory requirements.
- Utilized advanced technology tools to accurately record data pertinent to each patient''s condition during hospitalization.
Education
High School Diploma - Mathematics
Vincent Grey
1048 State St E. St. Louis Ill05.2020
Skills
- Safety awareness
- Parcel delivery
- Weather tolerance
- Vehicle loading
- Package handling
- Mail sorting
- Postal regulations
- Route management
- Mail distribution
- Supply management
- Report preparation
- Vehicle maintenance
- Hand-eye coordination
- Route navigation
- Postage calculation
- Load management
- Street orientation
- Sorting mail
- Documentation & recordkeeping
- Technology use
- Scan parcels
- Route deliveries
- Financial records oversight
- Registered mail coordination
- GPS use
- Vehicle inspections
- Schedule management
- Registered mail protocols
- Delivery records
- Route planning
- Interpersonal communication
- Change-of-address orders
- Service sales
- Cultural awareness
- Address management system
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Problem-solving abilities
- Multitasking
- Punctuality
- Reliability
- Multitasking Abilities
- Excellent communication
Certification
- Certified Medical Laboratory Technician (MLT) - American Society for Clinical Pathology (ASCP).
Timeline
PTF Mail Carrier
USPS
04.2024 - Current
Amazon
Amazon
08.2022 - 04.2024
CMT
Nazareth Living Center
01.2019 - 08.2023
High School Diploma - Mathematics
Vincent Grey
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