SHAM ALSHIKH -HASAN

• Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
• Enhanced network performance by efficiently installing and maintaining fiber optic systems.
• Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
• Provided exceptional skills through clear communication about project progress, timelines, and expectations throughout the process.
• Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
• Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
• Ensured optimal system operation by conducting regular inspections and preventive maintenance of fiber optic infrastructure.
• Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
• Reduced troubleshooting time with accurate identification and repair of fiber optic faults.
• Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
• Assisted in the design and implementation of custom fiber optic solutions to meet unique client needs.
• Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
• Supported seamless communication services by performing thorough testing of newly installed or repaired fiber optic networks before deployment.
• Delivered comprehensive training to junior technicians on fiber optic technology principles and best practices.
• Pioneered adoption of innovative fiber optic testing methodologies to identify and rectify network issues promptly.
• Contributed to significant cost savings by identifying and leveraging more efficient fiber optic technologies and materials.
• Elevated safety standards, implementing robust risk management strategies during fiber optic installations.
• Ensured compliance with industry standards and safety regulations during fiber optic installations and maintenance activities.
• Empowered team productivity, leading collaborative efforts to tackle complex fiber optic installation and repair challenges.
• Read blueprints and schematics to correctly place equipment.
• Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
• Located and repaired line faults to maintain existing network without causing signal failure interruptions.
• Installed of structured cabling systems including all aspects of the installation process
• Installed a variety of copper and fiber testers
• Performed system testing and troubleshooting as required
• Labeled, terminated and troubleshooted optical fiber and copper installations.
• Has the ability to lead teams of 15-25 Technicians and Installers to complete project tasks
• Adequately trained Technicians and Installers to complete all the tasks and responsibilities of their positions.
• Assisted in developing Technicians to complete all the tasks and responsibilities required for the job.

• Coordinate and manage a warehouse staff of 17 people and ensure all departments are running as smoothly and efficiently as possible; including order fulfillment, shipping, and receiving
• Implement and enforce warehouse policies and procedures to optimize efficiency and safety
• Monitor inventory levels and perform regular audits to maintain accuracy
• Ensure proper documentation and record-keeping for all warehouse transactions
• Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
• Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.

• Revamped the Schmitt Law Firm intake process to be much more efficient and streamlined using Microsoft Office products we had already paid for, allowing our intake specialists to each take 15-20 more calls each day
• Trained all new and current Intake Specialists on the revamped intake process
• Managed the case load of five attorneys from pre-litigation to trial
• Drafted legal documents including discovery, expert designations, motions, notices, witness/ exhibit lists, etc
• Coordinated the collection of medical records and bills, drafted and prepared settlement demand letters, communicated with insurance companies, and assisted in lien resolution (Medicare, Medicaid, ERISA and private plans)

Deemed Starbucks' 'Partner of the Quarter' nine times for going above-and-beyond to improve in-store processes and employee work environment

• Coordinated all employee scheduling, created monthly status reports and quarterly business reviews
• Analyzed financial reports to identify and address issues in our overall store performance and efficiency

• Coordinated physical inventories and travel arrangements for acquisition teams
• Maintained master files, reported final numbers, and tracked expenses
• Assisted with calendars, travel, and meetings for executives

• Coordinated physical inventories and travel arrangements for acquisition teams
• Maintained master files, reported final numbers, and tracked expenses
• Assisted with calendars, travel, and meetings for executives
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Served as a key technical resource within the organization, answering questions about best practices and offering guidance on complex challenges related to data communication systems.
• Provided exceptional customer support by addressing various technical issues in a timely manner.
• Implemented effective network backup strategies to safeguard critical business data from loss or corruption.
• Developed custom scripts for automating routine tasks such as monitoring device health or generating periodic reports.
• Improved network efficiency by troubleshooting and resolving data communication issues.
• Contributed to efficient project management by establishing detailed timelines, budgets, and resource allocation plans for large-scale installations or upgrades.
• Supported company growth initiatives by planning, designing, and deploying scalable data communications solutions as needed.
• Provided valuable input into long-term strategic planning discussions related to data communications infrastructure.
• Reduced downtime with proactive maintenance of network equipment and infrastructure.
• Increased overall network reliability by conducting thorough testing and performance analysis on installed systems.
• Conducted regular audits of network infrastructure to identify areas for improvement and maintain compliance with industry standards.
• Optimized system performance through the installation and maintenance of routers, switches, and other networking devices.
• Assisted in the development of comprehensive network documentation, aiding in future troubleshooting efforts.
• Established strong working relationships with colleagues across departments by providing responsive and knowledgeable assistance on data communication topics.
• Facilitated continuous improvement through ongoing training and education on emerging technologies relevant to the field of data communication.
• Ensured minimal service disruptions during maintenance activities through careful scheduling and clear communication with affected parties.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Provided training to customers to enhance use and understanding of network systems.
• Implemented training programs to improve knowledge and skills of new technicians.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Installed wiring, cabling and networking hardware on customer premises.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Worked closely with network administrators and server engineers to deliver quality service.