Shailen Rosenthal
Jackson
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality. Knowledgeable in addiction. Passionate about recovery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
11.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Calculated charges, issued table checks and collected payments from customers.
Patient Service Representative
Mercy Health Hospital
06.2022 - 10.2023
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained proper authorization and identification to release confidential medical records.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
Server
Tribeca Mexican Cuisine
05.2019 - 12.2020
- Operated POS terminals to input orders, split bills and calculate totals.
- Made reservations for guests
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Refilled drinks and checked with diners to meet specific needs.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Provided timely checks on guest needs and brought requests.
Account Clerk
Banner Finance
10.2018 - 05.2019
- Organized, filed and maintained customer, department and regulatory loan records.
- Scanned and uploaded loan and related documents into system.
- Checked applicant credit, personal references and employment histories.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
Poster
Credit Bureau Systems
12.2016 - 10.2018
- Applied payments from customers to proper accounts, checking information to verify accuracy.
- Reduced financial discrepancies, resolving billing issues while processing service applications and cancellations.
- Posted payments and sent reviews and denials.
- Downloaded, printed and batched electronic funds transfers and remits.
- Received payments from insurance providers, handled Medicare packages and completed immediate processing.
- Reviewed refund requests and forwarded information to analyst.
- Processed posting and reconciling payments and addressing aged receivables.
- Coded invoices and other records to maintain organized and accurate records.
- Checked time and attendance information to determine billable services.
Carhop
Sonic DriveIn
04.2009 - 10.2016
- Completed orders by making specialty shakes and ice cream desserts.
- Kept customer and food preparation areas clean and well-organized.
- Reported issues with customers and orders to supervisors.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Education
Licenced Practional Nurse - Nursing
Shawnee Community College
Ullin, Illinois05-2025
High School Diploma -
Vienna High School
05.2011
Skills
- High-energy attitude
- Cross-functional collaboration
- Problem-solving abilities
- Reliable and trustworthy
- Active listening
- Medication administration
- Vital signs
- HIPAA compliance
- Compassionate care
- Physical assessment
- Clinical documentation
- Documentation accuracy
Additional Information
As a hard-working Momma of two precious girls, I am looking for the opportunity to better my employment. I strive to treat others with compassion and respect. In most situations, I'm a fast learner and quick to catch on. I value my patience and love to aid the public in every aspect available. There is always good in every bad and always, always room to grow. I strive to find the positive in every negative situation and to be the team player every employer longs for! The grass stays green where it is watered.
Certification
Licensed Practional Nurse
Timeline
Patient Service Representative
Mercy Health Hospital
06.2022 - 10.2023
Server
Olive Garden
11.2020 - Current
Server
Tribeca Mexican Cuisine
05.2019 - 12.2020
Account Clerk
Banner Finance
10.2018 - 05.2019
Poster
Credit Bureau Systems
12.2016 - 10.2018
Carhop
Sonic DriveIn
04.2009 - 10.2016
High School Diploma -
Vienna High School
Licenced Practional Nurse - Nursing
Shawnee Community College
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