Shadara Harris-Straub
Saint Peters
Summary
Dynamic leader with a strategic vision, driving substantial growth at Dresscode Wardrobe LLC through operational excellence and effective partnerships. Customer-centric approach and strong decision-making skills enhanced brand reputation and employee satisfaction, fostering a positive work culture. Proven expertise in financial management and team leadership ensures reliable outcomes.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
CEO
Dresscode Wardrobe LLC
07.2014 - Current
- Implemented strategic plans to achieve company growth and streamline operations.
- Managed partnerships by negotiating competitive pricing and resolving conflicts.
- Developed operational initiatives that drove substantial business growth.
- Executed marketing campaigns and public relations efforts to enhance brand reputation.
- Cultivated a positive work culture, boosting employee satisfaction and retention rates.
Remote Care Manager
Our Hands That Care LLC
09.2020 - 03.2024
- Facilitated daily living assistance to enhance client self-esteem and wellness.
- Established relationships with clients, families, and community partners for coordinated services.
- Collaborated with healthcare professionals to ensure integrated support and improved outcomes.
- Promoted self-management through education on chronic conditions and healthy lifestyle choices.
- Managed front office operations, ensuring efficient guest check-in and service delivery.
- Coordinated staff schedules to optimize front desk coverage and maintain service quality.
- Oversaw daily front office tasks, including greeting guests and managing communications.
Front Desk Receptionist
Hilton St Louis at The BallPark
11.2013 - 01.2018
- Welcomed guests at front desk, fostering positive interactions during check-in process.
- Maintained organized and clean front office to ensure a professional visitor experience.
- Scheduled and confirmed appointments and meetings efficiently to optimize time management.
- Delivered exceptional first impressions by warmly greeting visitors upon arrival.
Customer Service Representative
Express Scripts Inc
Saint Ann
01.2013 - 08.2016
- Handled customer inquiries via phone and email promptly and professionally.
- Resolved complaints by identifying issues and providing effective solutions.
- Collaborated with team members to improve service delivery processes.
- Educated customers on product features and benefits effectively.
- Monitored customer feedback to ensure satisfaction and identify trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Valet Cashier
AAA Parking
08.2006 - 11.2013
- Resolved guest disputes calmly and effectively, resulting in high levels of guest satisfaction.
- Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
- Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
- Prepared detailed shift reports for management review, highlighting revenue figures and relevant operational data.
Education
Bachelor of Science - Healthcare Management
Harris Stowe State University
St Louis, MO05-2019
High School Diploma -
Hazelwood East High School
St Louis, MO05-2008
Skills
- Decision making and operational excellence
- Customer-centric approach
- Strategic vision and leadership
- Cultural development and team leadership
- Employee training and talent development
- Human resources management
- Organizational skills and professionalism
- Financial management and reliability
Certification
- Home Health Aide (HHA) Certification
- Missouri Driver's License
- Certified Data Professional (CDP)
Timeline
Remote Care Manager
Our Hands That Care LLC
09.2020 - 03.2024
CEO
Dresscode Wardrobe LLC
07.2014 - Current
Front Desk Receptionist
Hilton St Louis at The BallPark
11.2013 - 01.2018
Customer Service Representative
Express Scripts Inc
01.2013 - 08.2016
Valet Cashier
AAA Parking
08.2006 - 11.2013
Bachelor of Science - Healthcare Management
Harris Stowe State University
High School Diploma -
Hazelwood East High School