Serina Johnson
Unionville
Summary
Proven track record of enhancing team efficiency and customer satisfaction at Lakeview Kennels through exceptional time management and relationship-building skills. Expert in office administration and support services, with a knack for problem-solving and attention to detail. Achieved a significant boost in operational productivity by over 30%.
Overview
13
13
years of professional experience
Work History
Assistant
Lakeview Kennels
10.2021 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
CNA
Kindred at Home
08.2020 - 11.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Operations Assistant
Kraft Heinz
08.2017 - 12.2019
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
CNA
American Home Care
09.2014 - 08.2018
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Cashier
Sunoco Gas Station
08.2014 - 02.2015
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CNA
Kirksville Manor Care Center
12.2011 - 07.2014
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Pierce High School
Arbuckle, CA05.2012
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Problem-solving
- File and record keeping
- Support services
- Schedule and calendar management
- Office administration
- Administrative tasks
Timeline
Assistant
Lakeview Kennels
10.2021 - Current
CNA
Kindred at Home
08.2020 - 11.2021
Operations Assistant
Kraft Heinz
08.2017 - 12.2019
CNA
American Home Care
09.2014 - 08.2018
Cashier
Sunoco Gas Station
08.2014 - 02.2015
CNA
Kirksville Manor Care Center
12.2011 - 07.2014
Pierce High School
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