Serenity Washington
Columbia
Summary
Dedicated elementary school teacher with expertise in classroom management and lesson planning. Proven ability to foster positive learning environments and enhance student engagement through innovative teaching strategies. Also, dedicated in customer service and supporting everyone in their individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Elementary School Teacher
Columbia Public Schools
Columbia
04.2022 - 05.2026
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented classroom management techniques that promoted student engagement and reduced disruptions.
- Collaborated with colleagues to enhance instructional strategies and share best practices.
- Integrated technology tools that enhanced student learning and increased participation in lessons.
- Communicated effectively with parents regarding student performance and needs.
- Adapted teaching methods to accommodate diverse learning styles and abilities.
- Created conducive classroom environment with clear rules and procedures that supported effective learning.
- Handled challenging classroom behaviors with positive and affirming techniques.
Front of House Employee
Chick-fil-A
Columbia
07.2019 - 05.2026
- Provided exceptional customer service in fast-paced environment.
- Prepared and served food and beverages to enhance customer satisfaction and streamline service.
- Assisted with training new team members on operational procedures.
- Handled cash register transactions and managed customer payments to ensure accurate financial operations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Greeted customers and provided friendly customer service.
- Explained menu items, took orders and delivered food courses according to instruction.
- Maintained cleanliness and organization of front area, replenished condiments and napkins, and bused tables to create a welcoming environment during busy times.
Customer Service Representative
MBS Textbook Exchange
Columbia
04.2021 - 09.2022
- Assisted customers with textbook inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Maintained detailed records of customer interactions and transactions to support service continuity.
- Collaborated with team members to enhance service efficiency and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Guided customers through billing procedures, processed payments, and assisted with payment option setup.
Warehouse Worker
Smith and Wesson Security Solutions
Columbia
11.2020 - 03.2021
- Collaborated with team members to achieve on-time order fulfillment and shipping.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items using protective materials like bubble wrap or foam sheets to ensure safe delivery.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Counted boxes or units in loading docks to verify accuracy of work orders.
Site Assistant
Adventure Club
Columbia
01.2020 - 03.2020
- Facilitated activities with children to enhance engagement and developmental skills.
- Coordinated check-in and check-out routines to ensure seamless transitions.
- Ensured cleanliness of areas to create safe and welcoming environments.
Education
Bachelor of Science - Elementary Education
University of Missouri
Columbia, MO05-2022
Skills
- Lesson planning
- Classroom management
- Behavioral intervention
- Educational technology
- Student relationship building
- Parental engagement
- Classroom communication
- Extracurricular programming
- Time management
- Multitasking and organization
- Organizational skills
- Adaptability
- Problem-solving skills
- Active listening
- Communication strategies
- Team collaboration
- Collaborative teamwork
- Behavioral management
- Punctuality and reliability
- Educational support
- Proficient in [software]
Certification
- Elementary Teacher (1st-6th)Certification, DESE, 2022
Timeline
Elementary School Teacher
Columbia Public Schools
04.2022 - 05.2026
Customer Service Representative
MBS Textbook Exchange
04.2021 - 09.2022
Warehouse Worker
Smith and Wesson Security Solutions
11.2020 - 03.2021
Site Assistant
Adventure Club
01.2020 - 03.2020
Front of House Employee
Chick-fil-A
07.2019 - 05.2026
Bachelor of Science - Elementary Education
University of Missouri