Serenity Evans
Farmington
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Retention Agent
Communications Solutions LLC
Farmington
07.2024 - Current
- Assisted customers with inquiries regarding account information, billing and service-related issues.
- Verified order changes to resolve customer complaints or concerns.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
Education
High School Diploma -
Farmington High School
Farmington, MoSkills
- Customer service
- Conflict resolution
- Account management
- Data entry
- Time management
- Communication skills
Timeline
Retention Agent
Communications Solutions LLC
07.2024 - Current
High School Diploma -
Farmington High School
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