Serena Montagnani
St Charles
Summary
I love working and I feel like I have such a great work ethic especially being a full time student as well. I have made great relationships with all of the people I work with and even after losing my mom I feel like now I have an even bigger purpose for life and wanting to be something people remember in this world. If just one person can say that I have impacted them in some way then I know I did something right. I also have done so many volunteer opportunities and the stories I have heard from so many different people has impacted me and has made me want to be a better person.
Overview
7
7
years of professional experience
Work History
Leadership Team Member
Victoria's Secret & PINK
07.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with all of the people on my team
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Have great customer service skills and love interacting with people
- live by the saying "The customers needs always come first"
Lead Teacher's Assistant
KinderCare Learning Centers
01.2023 - 10.2023
- Collaborated with teachers to adapt lesson plans to changing student interests.
- Enforced rules related to respect and personal responsibility in classroom.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, helped make sure the children were safe
- built strong relationships with co workers and parents
Sales Associate
Walgreens
05.2020 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hostess
Belows Steakhouse
03.2019 - 07.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Associate
Panera Bread
04.2017 - 05.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Bachelor of Arts - Communications And Marketing
Lindenwood University
Saint Charles, MO05.2024
High School Diploma -
Wauconda High School
Wauconda, IL05.2020
Skills
- Project Management
- Performance Improvement
- Resource Management
- Cost Control
- Customer service skills
- great relationship maker
- currently studying social media marketing and retail management
Additional Information
I am very adventurous, always willing to try new things, I love spending time with the people closest to me. I lost my mom on valentines day this last year and since then I have really been trying to live through her and carry on her legacy which is why I started a blog and am currently writing a book about my grief process and all the things that made her the person she was. I have a great work ethic and am so excited for the future im trying to build for myself.
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Teacher's Assistant
KinderCare Learning Centers
01.2023 - 10.2023
Leadership Team Member
Victoria's Secret & PINK
07.2021 - Current
Sales Associate
Walgreens
05.2020 - 07.2021
Hostess
Belows Steakhouse
03.2019 - 07.2020
Associate
Panera Bread
04.2017 - 05.2018
Bachelor of Arts - Communications And Marketing
Lindenwood University
High School Diploma -
Wauconda High School
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