Selena Ramirez
Republic
Summary
Determine initial and ongoing eligibility for Unemployment Insurance casework, interviews, and applications. Review documents for accuracy, verify information, and ensure compliance with state/federal regulations. Assist in scheduling required appointments to meet eligibility.
Overview
11
11
years of professional experience
Work History
Benefit Specialist
Department of Labor and Industrial Relations
04.2024 - Current
- Manage and process requests for claim-related documentation, including wage statements, earnings, medical records, offer letters, and records requests through third-party vendors.
- Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off, payroll, timekeeping and process.
- Address all questions or complaints and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner.
Marketing Assistance
Springfiled KIA Nissan
01.2015 - 01.2024
- Effectively input and update the case file and account data within CRMs.
- Greet customers warmly and assist with service inquiries both in person and over the phone.
- Schedule and coordinate service appointments efficiently.
- Partner with the service department to schedule vehicle service appointments.
Education
Associates of Arts -
Ozark Technical Community College
Springfield, MOSkills
- Attention to Detail
- Case Management
- Computer Proficiency
- Appointment setting
- Data entry
- Customer Service
Timeline
Benefit Specialist
Department of Labor and Industrial Relations
04.2024 - Current
Marketing Assistance
Springfiled KIA Nissan
01.2015 - 01.2024
Associates of Arts -
Ozark Technical Community College