Selena Flores
Lee's Summit
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Bar K
10.2024 - 07.2025
- Directed day-to-day venue operations, ensuring alignment with company policies and hospitality standards.
- Oversaw full P&L; responsibility, managing budgets, labor, and inventory; implemented corrective actions to meet financial goals.
- Reduced waste and improved margins by enforcing portion controls and monitoring discount usage.
- Hired, trained, and developed management staff, creating a strong leadership pipeline.
- Maintained regulatory compliance and workplace safety, reducing risk of accidents and liability.
- Developed and maintained positive relationships with vendors, service providers, and key stakeholders
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Front Desk Manager
Bar K
11.2021 - 10.2024
- Supervised front desk operations, ensuring a welcoming environment for guests and their pets.
- Managed member database and retail operations, improving accuracy and efficiency.
- Trained and scheduled staff, fostering adherence to policies and creating a positive work culture.
- Improved guest experience by quickly resolving issues and maintaining a safe, organized facility.
- Implemented efficient check-in/check-out procedures, reducing wait times and improving guest experience.
- Monitored inventory levels of office supplies, maintaining adequate stock for operations without overages.
- Responded to telephone, email and in-person inquiries regarding memberships, events, restaurant, entry requirements, etc.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Customer Service Representative / Vet Assistant
VCA Clayton Animal Hospital
09.2019 - 11.2021
- Provided front-line customer service, guiding clients and pets through exams and procedures.
- Educated clients on preventative care, contributing to increased service adoption.
- Supported veterinarians with surgical prep, vaccinations, laboratory testing, and medical records management.
- Collected, labeled, and prepared blood, urine, and fecal samples for in-house and reference laboratory testing.
- Performed routine diagnostic procedures including fecal flotation, urinalysis, and microscopic cytology.
- Operated and maintained hematology and chemistry analyzers (IDEXX/Abaxis) to assist with diagnostic accuracy.
- Ensured proper handling, packaging, and submission of specimens while maintaining aseptic technique.
- Strengthened client relationships through compassionate care and clear communication.
Education
High School Diploma -
Pattonville High School
Maryland Heights, MO01-2014
Skills
- Operations & Leadership: Staff Training, Scheduling, Cost Control, Guest Relations, Safety & Compliance
- Technical: Zoho CRM, Zoho Subscriptions, Stripe, Restaurant365, Excel, Microsoft Word, Data Entry
- Effective queue management
- Event crowd management
- Food safety and sanitation
- Hiring and onboarding
- Administrative management
Timeline
Assistant General Manager
Bar K
10.2024 - 07.2025
Front Desk Manager
Bar K
11.2021 - 10.2024
Customer Service Representative / Vet Assistant
VCA Clayton Animal Hospital
09.2019 - 11.2021
High School Diploma -
Pattonville High School
Team shout-outs
"Great facility, great environment for my pups, friendly staff, maintaining high standards for the cleanliness, and most importantly.... selena (assistant gm) and rest of leadership actually cares for not just her staff but also for our pets.Bar K and the staffs above and beyond efforts to give me a peace of mind for my pups to be in a fun, friendly, & safe environment, Is a true reflection of Selena's utmost pride and integrity for her display of leadership. Thank you guys for everything you do!" - Google Review, Dave P.
"It's impressive and admirable to watch how much you do Every. Single. Day. Your hands on approach to leadership and consistent willingness to jump in and help any department that might need it at any time is what literally keeps the ship afloat on a daily basis.
You hold down front desk, watch the park, help behind bar, and even today was Lady Ray's right hand woman cooking in the kitchen. You ultimately did what needed to be done to ensure food orders got out timely and kept every customer happy. Selena, we appreciate you constantly." - Bar K Staff
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