Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Selena Daniels

St Louis

Summary

Customer Service Representative with extensive experience at American Health Associates Inc., specializing in conflict resolution and upselling. Proven ability to deliver technical support while building customer loyalty through outstanding service. Strong communication skills complemented by meticulous record-keeping and a focus on enhancing customer satisfaction.

Overview

11
11
years of professional experience

Work History

Lab Accessioner

American Health Associates Inc.
Saint Louis
08.2019 - 01.2025
  • Resolved customer complaints efficiently to enhance satisfaction and loyalty.
  • Assisted customers with product selection, orders, billing, returns, exchanges, and technical support.
  • Provided accurate product and service information to address inquiries effectively.
  • Identified upselling opportunities based on customer needs to drive sales growth.
  • Maintained professionalism during challenging customer interactions to ensure positive outcomes.
  • Documented detailed records of interactions for future reference and analysis.
  • Prepared specimens for transport to reference laboratories while adhering to safety guidelines.
  • Monitored temperature-sensitive shipments and organized incoming requests by priority.

Customer Service Representative

St. Vincent de Paul Thrift Store and Donation Center
Saint Louis
06.2017 - 08.2019
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

American Health Associates Inc.
St Louis
02.2014 - 05.2017
  • Answered customer inquiries via phone, email, and chat to deliver exceptional service.
  • Maintained detailed records of interactions for future reference and analysis.
  • Resolved complex issues by collaborating with various departments to meet customer needs.
  • Provided accurate information regarding products and services to enhance customer understanding.
  • Handled difficult customer situations with professionalism to maintain satisfaction.
  • Performed administrative tasks including filing paperwork and updating databases.
  • Generated reports to support operational efficiency in customer service activities.
  • Facilitated customer support through timely responses to inbound communications.

Education

High School Diploma -

Normandy Sr. High School
St Louis, MO
01-1993

Skills

  • Customer service and support
  • Product knowledge and sales
  • Technical support and troubleshooting
  • Call handling and conflict resolution
  • Data entry and collection
  • Communication skills and active listening
  • Team collaboration and professional demeanor

Accomplishments

  • At St. Vincent de Paul I was more than honored to get promoted to Call Center Manager for the year 2018 within a year of employment. I received a promotion and an award that i am very proud of.

References

References available upon request.

Timeline

Lab Accessioner

American Health Associates Inc.
08.2019 - 01.2025

Customer Service Representative

St. Vincent de Paul Thrift Store and Donation Center
06.2017 - 08.2019

Customer Service Representative

American Health Associates Inc.
02.2014 - 05.2017

High School Diploma -

Normandy Sr. High School

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Selena Daniels