SEBASTIAN CAMARGO

5 years in the technical support department:

• Handling tasks related to system support and customer service.
• Conduct in-person and remote training.
• Performing application testing.
• Traveling for system implementation.
• Database management, SQL queries, data migration, etc.

Over the last 3 years:

• Development with Genexus.
• System modifications, fixes, and new annual projects.
• Responsibility for both the development and the support aspects, including implementation, staff training, staff support.

Others tasks in develop area:

• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Discussed issues with team members to provide resolution and apply best practices.
• Translated customer requirements into written use cases.
• Coordinated with project management on database development timelines.
• Participated in software field testing to verify performance of developed projects.
• Documented technical workflows and knowledge to educate newly hired employees.
• Built databases and table structures for web applications.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Tested and deployed scalable and highly available software products.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Tested functional compliance of company products.