Sean Thompson
Ozark
Summary
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Also experienced in sales and customer service over the phone. Quickly thinking and a good multi-tasker. Good phone voice.
Overview
13
13
years of professional experience
1994
1994
years of post-secondary education
Work History
Direct Care Worker
Preferred Family Healthcare Inc.
Springfield
05.2012 - Current
- Conducted home visits to assess client needs and provide support services.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Maintained confidentiality according to agency policies regarding client information.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Facilitated communication between clients, family members and medical staff.
- Maintained accurate records of all services provided to clients.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Developed individual service plans in collaboration with the client, family members and other professionals.
Customer Service Representative
Gold Mountain
Springfield
07.2020 - 05.2023
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
Customer Service Sales Representative
ADT Security
Springfield
04.2018 - 06.2021
- Analyzed trends in consumer behavior and preferences.
- Built sustainable relationships with customers through open communication.
- Created detailed reports of daily sales activities for management review.
- Suggested additional products or services that may benefit the customer's needs.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Operated register, handled cash and processed credit card transactions.
Education
Logan Rogersville
Rogersville, MOSkills
- Personal care
- Medication administration
- Service planning
- Client assessment
- Record keeping
- Crisis intervention
- Customer service
- Communication skills
- Compassionate client care
- First aid and safety
- Behavior redirection
- Behavioral management
- Problem-solving
Timeline
Customer Service Representative
Gold Mountain
07.2020 - 05.2023
Customer Service Sales Representative
ADT Security
04.2018 - 06.2021
Direct Care Worker
Preferred Family Healthcare Inc.
05.2012 - Current
Logan Rogersville