Scott M. Miller
Lee's Summit,MO
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
Max Motors Group
10.2024 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Bob Allen Ford
02.2021 - 10.2024
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Director
Town East Ford
03.2018 - 02.2021
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Led, supervised and provided strategic direction for workforce of 100+ employees.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Collaborated with executives to develop and execute strategic business plans.
General Sales Manager/GM
Planet Ford 59
09.2016 - 03.2018
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Developed and implemented comprehensive salesperson training program.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
General Sales Manager
Jennings Anderson Ford
04.2011 - 09.2016
- Responsible for day-to-day operations of variable operations
- Analyze sales operation and marketing programs
- Compare sales results to market results and adapt marketing efforts and sales processes to grow market share
- Coordinate sales events to penetrate markets outside of the PMA
- Establish company policies and processes to exceed the demands of our client
- Hire and supervise a staff of 30+ sales people
- Conduct regular training and development programs to improve productivity and establish a team atmosphere
- Increased sales gross by more than 500%, from 20-50k to 220-275k each month
- Increased year over year sales by 20%-40%
- Balanced inventory to the correct mix and value to reduce expenses
New Vehicle Director
Red McCombs Ford
09.2010 - 04.2011
- Responsible for day-to-day operations of variable operations
- Analyze sales operation and advertising programs
- Compare sales results to market results and adapt advertising and sales processes to grow market share
- Coordinate sales events to penetrate markets outside of the PMA
- Establish company policies and processes to exceed the demands of our client
- Hire and supervise a staff of 30+ sales people
- Conduct regular training and development programs to improve productivity and establish a team atmosphere
- Increased sales rank in the market from last to 3rd overall
- Increased year over year sales by an average of 20%
- First in market 2 out of 6 months
- Increased net profit by $600 per car
- Installed and implemented a CRM and BDC process
- Balanced inventory to the correct mix and value to reduce expenses
- Established a strong relationship with Captive Lender
Finance Director, General Sales Manager, General Manager
Bob Allen Ford
06.2008 - 07.2010
- Directly responsible for day-to-day operations of variable operations
- Analyze overall sales operations and advertising programs
- Continually evaluate performance versus company standards
- Coordinate sales events and promotions to expand market penetration
- Install a sales process that adapts to the current market as well as the client
- Establish company policies that allow measurement and accountability
- Hire and supervise an 18 person sales team
- Conduct regularly scheduled training programs to improve productivity and establish a motivated, team-oriented environment
- Increased volume by 38% in New car sales 2008 to 2009
- Increased variable operations net profit by $1 Million within first year as GSM
- Installed a pro-active sales process
- Installed a customer preferred follow up process
- Improved operations
- Received recognition for growth from Ford Motor Company for being the only Metro Ford Dealership with year over year growth
Finance Director, General Sales Manager, General Manager
Blue Springs Ford
01.2003 - 01.2008
- Directly responsible for the day-to-day sales operations
- Analyze overall sales operations and advertising programs
- Continually evaluate performance versus company standards to determine dealership’s strengths and areas for improvement
- Introduce policies, processes, and monitoring programs to ensure accuracy and honesty in all business functions
- Coordinate sales events and promotions to expand market penetration
- Hire and supervise a 29 person sales team
- Conduct regularly scheduled training programs to improve productivity and establish a motivated, team-oriented environment
- Maintain New car sales volume while increasing profit
- Ranked #3 in the Metro
- Increased Used car volume and profit
- Increased Used car wholesale profit to $200,000 net a year
- Increased overall dealership profits $4.5 million in 4 years
- Installed sales process
- Installed management team building process
- Retained 95% of staff after first year as GSM
- Reduced expense by down-sizing operation to be more efficient
- Trained and hired an entire staff from sales through management
Finance Manager
Metro Ford
01.1999 - 01.2003
- Handle the day to day aspects of the finance department
- Develop and maintain relationships with key lenders
- Manage dealerships portfolios to insure the correct marginal mix with the captive
- Install a compliant process to insure dealership asset protection
- Complete all necessary documentation to finalize the sale of a vehicle
- Manage charge backs through continued customer relations after the sale
- Develop and install a service drive to warranty sales process to increase profit in the Finance and Service Departments
- Assist in the sales training, objective handling, closing car deals, customer follow up, lease training, and compliance
- Ensured all documentation was completed accurately, in a timely manner and in compliance with federal, state, and local laws
- Constantly produced $1200 per car average
- Consistently achieved a 55% warranty penetration
- Generated $200,000 dollars a month in net profit
- Ranked number 1 in Mid-America’s rank of producers 43 out of 48 months
- Accomplished a 72% to 28% ratio of profit generated from product to rate
- Recipient of Ford Credit’s 'Finance and Insurance Award' for achievements in finance penetration, warranty penetration and in customer satisfaction in 2000, 2001 and 2002
Lead Finance Producer / Assistant Director
Cable Dahmer Chevrolet
01.1998 - 01.1999
- Responsible for managing a 3-person finance team, which included hiring, training and implementing personal development programs
- Handle the day to day aspects of the Finance Department
- Ensured finance staff delivered superior customer service levels
- Assist in the sales training, objective handling, closing car deals, customer follow up, lease training and compliance
- Ensured all documentation was completed accurately, in a timely manner and in compliance with federal, state, and local laws
- Assist the Finance Director in acquiring sub-prime loan options
- Fill in for the Finance Director in his absence
- Surpassed company’s gross record by generating $1,320 per copy
- Grew Finance Department to generate more than $3.5 million in annual net profit
- Constantly produced half of the entire department’s gross per car
- Won several awards from General Motors for achievement
- Producer of the month throughout my entire tenure
FINANCE MANAGER
Hendrick Automotive Mall
01.1996 - 01.1998
- Handle the day to day aspects of the finance department
- Develop and maintain relationships with key lenders
- Manage dealerships portfolios to insure the correct marginal mix with the captive
- Install a compliance process to insure dealership asset protection
- Complete all necessary documentation to finalize the sale of a vehicle
- Manage charge backs through continued customer relations after the sale
- Develop and install a service drive to warranty sales process to increase profit in finance and the service department
- Assist in the sales training, objective handling, closing car deals, customer follow up, lease training, and compliance
- Ensured all documentation was completed accurately, in a timely manner and in compliance with federal, state, and local laws
- Constantly produced $1200 per car average
- Consistently achieved a 55% warranty penetration
- Generated $350,000 dollars a month in net profit
- Accomplished a 70% to 30% ratio of profit generated from product to rate
- Producer of the month 13 out of 18 months in the entire Hendrick Automotive Group
Skills
- Advertising and marketing
- Sales
- Branding
- Efficient multi-tasker
- Time management
- Organizational restructure and change
- Leader
- Profit and loss accountability
- Staff motivation
- Communication skills
- Staff training/development
- Networking
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 200% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Achieved 3x profitibilty by introducing processes for sales success.
- Supervised team of 100+ staff members.
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Google Analytics Individual Qualification – Google.
- Berkshire Hathaway Dealer Academy
- NCM GM training
- NCM Finance Certification
- AFIP Certified
- Ford General Manager Certification
Timeline
General Manager
Max Motors Group
10.2024 - Current
General Manager
Bob Allen Ford
02.2021 - 10.2024
Operations Director
Town East Ford
03.2018 - 02.2021
General Sales Manager/GM
Planet Ford 59
09.2016 - 03.2018
General Sales Manager
Jennings Anderson Ford
04.2011 - 09.2016
New Vehicle Director
Red McCombs Ford
09.2010 - 04.2011
Finance Director, General Sales Manager, General Manager
Bob Allen Ford
06.2008 - 07.2010
Finance Director, General Sales Manager, General Manager
Blue Springs Ford
01.2003 - 01.2008
Finance Manager
Metro Ford
01.1999 - 01.2003
Lead Finance Producer / Assistant Director
Cable Dahmer Chevrolet
01.1998 - 01.1999
FINANCE MANAGER
Hendrick Automotive Mall
01.1996 - 01.1998
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Google Analytics Individual Qualification – Google.
- Berkshire Hathaway Dealer Academy
- NCM GM training
- NCM Finance Certification
- AFIP Certified
- Ford General Manager Certification
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