Scott Greene
Blue Springs
Summary
Dynamic Alarm Installation/Service Technician with a proven track record at ADT Security, excelling in system configuration and customer service. Enhanced operational efficiency by swiftly diagnosing technical issues, leading to increased customer satisfaction. Skilled in power tool operation and troubleshooting, with a strong focus on delivering tailored solutions and training junior technicians.
Experienced with installing and servicing complex systems in various environments. Utilizes in-depth technical knowledge to troubleshoot and resolve issues quickly. Track record of maintaining high customer satisfaction through effective communication and efficient project management.
Overview
15
15
years of professional experience
Work History
Alarm Installation/Service Technician
ADT Security
05.2018 - Current
- Installed and serviced secuirty systems, ensuring optimal performance and customer satisfaction.
- Led troubleshooting efforts during complex installations, facilitating timely project completion and client approval.
- Collaborated with sales teams to develop customized solutions for clients, resulting in increased sales and customer retention.
- Enhanced customer satisfaction by providing efficient installation and maintenance services for various systems.
- Reduced downtime for clients by quickly diagnosing and repairing technical issues with their installed systems.
- Diagnosed and resolved equipment malfunctions, enhancing operational efficiency.
- Collaborated with clients to understand installation needs and provide tailored solutions.
- Trained junior technicians on installation techniques and safety protocols.
Cable Installation Technician
Time Warner Cable
07.2013 - 05.2018
- Installed and maintained cable systems, ensuring high-quality service delivery to customers.
- Conducted site surveys to assess installation requirements and optimize cable routing.
- Trained junior technicians on installation techniques and safety protocols.
- Diagnosed and resolved technical issues, enhancing customer satisfaction through effective solutions.
- Utilized diagnostic tools to troubleshoot network connectivity problems efficiently.
- Implemented best practices for safety compliance during installations in residential and commercial settings.
General Site Manager
Four Star Electric
06.2010 - 07.2013
- Assisted in maintaining safety protocols and standards on site
- Supported daily operations by coordinating with team members effectively
- Learned to utilize site management tools for tracking project progress
- Helped implement efficient workflow processes across various tasks
- Observed and reported equipment issues to ensure timely maintenance
- Contributed to team meetings by sharing insights on workflow improvements
Education
Cyber Security
Metropolitan Community College
Kansas City, MO08-2027
Skills
- Power tool operation
- Hand tool proficiency
- Software installation
- Field service
- Equipment installation
- System configuration
- Diagnostic testing
- Customer service
- Troubleshooting skills
- Job planning
- Troubleshooting
Timeline
Alarm Installation/Service Technician
ADT Security
05.2018 - Current
Cable Installation Technician
Time Warner Cable
07.2013 - 05.2018
General Site Manager
Four Star Electric
06.2010 - 07.2013
Cyber Security
Metropolitan Community College
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