Sarah Wallace
Hannibal
Summary
Experienced in maintaining cleanliness and compliance with health and safety standards, ensuring a safe environment for clients. Demonstrated ability to resolve customer complaints effectively, enhancing overall satisfaction and loyalty. Skilled in training and mentoring staff, fostering a collaborative team atmosphere while managing operational efficiency. Proven track record in inventory management and cost control, contributing to streamlined operations and enhanced service delivery.
Experienced sales specialist highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of company products and deep customer relations expertise.
Overview
10
10
years of professional experience
Work History
Bar Manager
West End Bar and Grill
Hannibal
05.2021 - Current
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
- Poured wine, beer, and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
Sales Specialist
Lowes Home Improvment
Hannibal
02.2015 - 05.2021
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Identified opportunities for cross-selling products or services within existing accounts.
- Participated in team meetings to review progress against objectives set by management.
- Established processes for tracking leads from initial contact through closure of sale.
- Educated customers on product features and technical details to highlight benefits.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Negotiated prices and set up contracts to finalize sales agreements.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Listened to customer needs to identify and recommend best products and services.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Reset store displays for special events and seasonal merchandise changes.
Education
Nail Technology
Crave Beauty Academy
Ballwin, MO07-2025
GED -
Hannibal High School
Hannibal, MO05-2023
Skills
- Time management
- Conflict resolution
- Team leadership
- Inventory management
- Health and safety compliance
- Shift scheduling
- Group reservations management
- Training and mentoring
- Sales promotion
- Hospitality and accommodation
- Cost control
- Inventory control
- Legal compliance
- Supply ordering
- Service-oriented mindset
References
References available upon request.
Hobbies
- Painting
- Gaming
- Crafting
Timeline
Bar Manager
West End Bar and Grill
05.2021 - Current
Sales Specialist
Lowes Home Improvment
02.2015 - 05.2021
Nail Technology
Crave Beauty Academy
GED -
Hannibal High School