Sarah Shawhan
Independence
Summary
Motivated and detail-oriented professional with a passion for leading and supporting high-performing teams. Brings strong communication, organizational, and decision-making skills to drive results and foster team collaboration. Recognized for adaptability, efficiency, and proactive problem-solving, with a proven commitment to enhancing processes and optimizing workflows.
Overview
18
18
years of professional experience
Work History
Document Review Admin Specialist
First Advantage (formerly Sterling)
04.2023 - Current
- Verified healthcare documents for compliance, ensuring accuracy and adherence to standards
- Analyzed lab results, escalating concerns to improve service delivery outcomes
- Collaborated with specialized teams to develop automated bots, driving enhancements in workflow efficiency and improving accuracy
- Delivered actionable feedback to address process gaps and enhance team-wide quality
Healthcare Concierge Specialist
Sterling
07.2022 - 03.2023
- Coordinated clinic results processing through effective communication, maintaining timely and seamless candidate support
- Resolved complex issues related to lab registration and results with attention to quality and accuracy
- Managed multiple accounts while stepping into diverse roles as needed, establishing a reputation as a dependable and versatile team member
- Acknowledged for dependability, meticulous attention to detail, and consistently delivering exceptional results in high-pressure situations
Child Care Provider
Self Employed
06.2007 - 07.2022
- Managed daily care for infants and preschool-aged children, ensuring structured and safe environments
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Built strong relationships with families while independently overseeing care and administrative operations
- Displayed sound judgment, multitasking, and organizational expertise to deliver high-quality care
Education
No Degree - Elementary Education
University of Missouri - Kansas City
Kansas City, MOSkills
- Strategic leadership and team coaching
- Process improvement and workflow optimization
- Compliance-focused document review and analysis
- Effective communication with clients, stakeholders, and cross-functional teams
- Expertise in multi-account management and administrative support
- Proficiency in Microsoft Office Suite, internet navigation, and database systems
Timeline
Document Review Admin Specialist
First Advantage (formerly Sterling)
04.2023 - Current
Healthcare Concierge Specialist
Sterling
07.2022 - 03.2023
Child Care Provider
Self Employed
06.2007 - 07.2022
No Degree - Elementary Education
University of Missouri - Kansas City
Similar Profiles
Katy F. CelicourtKaty F. Celicourt
Customer Service Representative at First AdvantageCustomer Service Representative at First Advantage
Amreen Taj SAmreen Taj S
Operational Analyst at First AdvantageOperational Analyst at First Advantage
Sundaram IyerSundaram Iyer
Senior Vice President, Operations at First AdvantageSenior Vice President, Operations at First Advantage