Sarah Reeves
O'Fallon
Summary
Detail-oriented administrative professional with over 15 years of experience in loan operations, document compliance, and process optimization. Known for accuracy, confidentiality, and effective cross-team coordination to resolve issues efficiently. Skilled in managing sensitive information and ensuring compliance with federal guidelines.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
23
23
years of professional experience
Work History
MLS Loan Specialist – Suspense
First State Bank Mortgage
St. Charles
03.2021 - Current
- Ensure compliance with mortgage regulations by identifying and correcting documentation issues.
- Reduce loan suspense time through collaboration with internal departments and investors.
- Participate in training and policy updates to ensure adherence to evolving guidelines.
- Streamline processes to increase efficiency and reduce operational costs.
Bank Operations Representative
State Farm Bank
O’Fallon
02.2003 - 01.2021
- Created standardized checklists to enhance loan processing compliance.
- Trained staff across multiple systems and contributed to departmental improvements.
- Maintained 99% transaction accuracy while safeguarding sensitive client information.
- Led documentation gap analysis and coached peers to boost workflow efficiency.
Education
Diploma with Honors -
Wentzville Holt High School
WentzvilleSkills
- Regulatory Compliance
- Document Verification
- Microsoft 365
- Encompass
- ADP
- Adobe
- SharePoint
- Team Collaboration
- Organizational Excellence
- Communication
- Documentation analysis
- Attention to detail
- Problem solving
- Time management
- Documentation review
- Adaptability to change
- Strategic planning
- Team collaboration
Timeline
MLS Loan Specialist – Suspense
First State Bank Mortgage
03.2021 - Current
Bank Operations Representative
State Farm Bank
02.2003 - 01.2021
Diploma with Honors -
Wentzville Holt High School