Sarah Mulligan
St Louis
Summary
Dynamic healthcare professional with a proven track record with over 10 yrs of revenue cycle experience achieving significant reductions in accounts receivable. Skilled in claims processing and financial reporting and leveraging Epic for operational insights. Strong leadership abilities complemented by a commitment to customer satisfaction and effective service delivery.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Manager
Equal Quality Services
04.2025 - Current
- Facilitated client engagement through appointment scheduling.
- Oversaw the timely submission of invoices.
- Managed payroll processing and tax compliance.
A/R Representative
Ensemble Health Partners
04.2025 - Current
- Investigate claim denials and billing discrepancies.
- Follow up on claims
- File appeals
- Authorizations
Bartender
Pasta House Company
08.2018 - Current
- Crafted and served cocktails and beverages to enhance customer experience.
- Managed inventory levels and stocked supplies efficiently during high-volume shifts.
- Provided excellent customer service by engaging patrons and addressing inquiries promptly.
- Maintained cleanliness of bar area, ensuring compliance with health and safety standards.
Entrepreneur
Screamin Demon Tattoos
05.2008 - Current
Patient Account Representative
HSHS
10.2018 - 04.2025
- Achieved significant reductions in accounts receivable through diligent claims follow-up.
- Optimized insurance eligibility reviews and confirmed coverage details, minimizing claim denials and ensuring prompt payments.
Senior Reimbursement Specialist
UBC/Cigna
10.2015 - 08.2018
- Facilitated successful patient enrollment in assistance programs to enhance access to care.
- Resolved issues related to fraudulent pharmacy records through detailed investigation.
- Streamlined prescription processing and refilling to improve patient service.
- Achieved high levels of customer satisfaction through effective service delivery.
- Conducted in-depth analysis using Epic to inform operational strategies.
- Clarified Medicaid and Medicare eligibility for patients to ensure proper access to services.
Server
Ocharleys
01.2007 - 12.2015
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Accurately processed orders and managed transactions using point-of-sale system.
- Maintained cleanliness of dining area and adhered to health and safety standards.
- Collaborated with kitchen staff to expedite food preparation and delivery times.
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UTSkills
- Revenue Cycle
- Epic
- Leadership
- Claims processing
- Financial reporting
Certification
- CRCR
- Medical Administration Assistant
Timeline
Manager
Equal Quality Services
04.2025 - Current
A/R Representative
Ensemble Health Partners
04.2025 - Current
Patient Account Representative
HSHS
10.2018 - 04.2025
Bartender
Pasta House Company
08.2018 - Current
Senior Reimbursement Specialist
UBC/Cigna
10.2015 - 08.2018
Entrepreneur
Screamin Demon Tattoos
05.2008 - Current
Server
Ocharleys
01.2007 - 12.2015
Bachelor of Science - Healthcare Management
Western Governors University