Sarah Malone
Walmart
Blue Springs,MO
26
years of professional experience
Dynamic professional with extensive experience in customer service and sales, adept at cultivating strong customer relationships and accurately assessing client needs. Proven success in outside sales, negotiation, and e-commerce, complemented by exceptional communication and interpersonal skills that drive superior service delivery. Results-oriented approach ensures effective customer engagement, fostering rapport and consistently achieving sales targets. Committed to embracing new challenges while leveraging project management expertise, problem-solving abilities, and a collaborative spirit to contribute to team success.
Work History
Online Grocery Pickup Associate
1 Month- Managed 100s of online orders fulfillment ensuring accuracy and efficiency in product selection.
- Coordinated with team members to optimize pickup processes and enhance customer satisfaction.
- Trained new associates on best practices for order assembly and customer service interactions.
- Implemented inventory management techniques to reduce discrepancies during order preparation.
Picker/Packer
1 Year 7 Months- Picking 1000s of products costumers have ordered and sorting them into bins to be shipping to packing.
- Operated handheld scanners to accurately track inventory movements and ensure efficient order fulfillment.
- Maintained clean and organized workstations to uphold safety standards and enhance productivity levels.
- Collaborated with team members to streamline packing processes, reducing errors and improving overall operational efficiency.
- Trained new hires on equipment usage, safety protocols, and effective picking techniques to foster a productive workforce.
- Monitored stock levels, promptly reporting discrepancies to management for timely resolution and replenishment.
Computer Operator
6 Years 2 Months- Assist costumers with 100s of orders, returns, replacements and other matters pertaining to Chewy.com while keeping a friendly costumer environment.
- Operated and monitored computer systems to ensure optimal performance and efficiency.
- Troubleshot hardware and software issues, resolving problems promptly to minimize downtime.
- Maintained accurate records of system operations and performed regular data backups.
- Collaborated with IT teams to implement software updates and system enhancements.
- Trained new staff on operational procedures and best practices for system management.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Processed requests for service from internal and external customers.
Kompass Representive Reset Team
3 Years- Achieved inventory optimization by eliminating outdated products and introducing new items. Transformed product display to elevate customer interest and boost sales of previously underperforming products.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier
3 Years 4 Months- Also stock merchandise after/before hours.
- Processed customer transactions efficiently using POS systems.
- Ensured accurate cash handling and balanced cash drawer daily.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and service standards.
- Implemented inventory management practices to minimize stock discrepancies.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Suggested improvements in checkout processes to enhance efficiency and reduce wait times.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cook
2 Years- Delivered high-quality sandwiches through efficient food preparation. Maintained restaurant standards by ensuring cleanliness and organization.
- Followed standardized recipes meticulously to prepare ingredients, guaranteeing consistent quality across all dishes.
- Executed food inventory strategies, enhancing stock rotation and ordering practices to effectively decrease waste.
- Instructed new employees on best practices for food preparation and adherence to safety standards to ensure operational excellence.
- Collaborated with management to improve menu offerings based on customer feedback and seasonal availability.
- Implemented cleanliness protocols, maintaining compliance with health regulations in kitchen operations.
- Developed training materials for staff onboarding, streamlining the learning process for new hires.
- Monitored cooking equipment functionality, ensuring timely maintenance to reduce downtime during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Cashier
2 Years 11 Months- Cleaned up store after hours and stocked merchandise as needed.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Catering Assistant
3 Months- Managed payment transactions and efficiently delivered food items to customers' vehicles, enhancing overall dining experience.
- Assisted in food preparation and presentation for various events, ensuring quality and adherence to standards.
- Supported catering operations by setting up service areas, maintaining cleanliness, and organizing supplies efficiently.
- Collaborated with team members to deliver exceptional customer service during high-volume events, enhancing guest satisfaction.
- Implemented best practices for food safety and hygiene, contributing to compliance with health regulations.
- Trained new staff on operational procedures and customer engagement techniques, fostering a cohesive team environment.
- Coordinated logistics for catering deliveries, optimizing routes and timing to improve overall service efficiency.
- Monitored inventory levels of catering supplies, facilitating timely reorders and minimizing waste through careful management.
Wait Staff
7 Months- Enhanced customer satisfaction by maintaining clean plates and organized tables throughout service. Contributed to a seamless dining experience by promptly cleaning plates and attending to customer needs. Achieved high customer satisfaction levels by ensuring plates were cleaned and tables were promptly serviced.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new team members on service standards and procedures.
- Managed multiple tables efficiently, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
Team Member
3 Months- Assisted customers in locating merchandise and resolving inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure optimal presentation of products.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock inventory and manage product displays effectively.
- Trained new employees on store policies, procedures, and customer service best practices.
- Implemented loss prevention strategies to minimize shrinkage and improve overall store security.
- Monitored stock levels and communicated needs to management for timely replenishment of inventory.
Demonstrator/Product Promoter
2 Months- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Conducted interactive demonstrations, engaging customers to drive product interest and sales.
- Trained new team members on effective demonstration techniques and product knowledge.
- Collaborated with sales team to develop strategies for improving customer engagement during events.
- Provided feedback on customer preferences, informing marketing strategies and promotional materials.
- Developed tailored presentations based on diverse audience needs to maximize impact of demonstrations.
- Streamlined demonstration processes, increasing efficiency and consistency across various events.
Education
GED
Other professional or training school
Skills
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Multitasking
Reliability
Excellent communication
Customer satisfaction
Adaptability and flexibility
Customer engagement
Cash handling
Team building
Timeline
Online Grocery Pickup Associate
Walmart
06.2026 - CurrentRead More
Picker/Packer
Amazon
10.2024 - 05.2026Read More
Computer Operator
Chewy
07.2018 - 09.2024Read More
Cook
Subway
05.2016 - 05.2018Read More
Kompass Representive Reset Team
PLMarketing
06.2015 - 06.2018Read More
Cashier
Dollar Tree
02.2015 - 06.2018Read More
Cashier
Dollar General
06.2013 - 05.2016Read More
Catering Assistant
Sonic
03.2013 - 06.2013Read More
Wait Staff
Lubys
02.2010 - 09.2010Read More
Team Member
Ross
04.2005 - 07.2005Read More
Demonstrator/Product Promoter
Cutco
05.2000 - 07.2000Read More
The Colony High School
GED
Read More
Dale Jackson Carrer Center
Other professional or training school
Read More