Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Kerr

St Louis

Summary

Dynamic professional with over 10 years of complaint-free customer service experience at US Airways. Proven ability in complex itinerary management and upselling travel packages. Strong organizational and communication skills, successfully managing a team of 20 employees while consistently meeting sales objectives and enhancing customer satisfaction.

Overview

22
22
years of professional experience

Work History

Amazon Project Coordinator

The Harding Group
02.2017 - 03.2020


  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Tracked hours and expenses to keep build out project's on task and within budgetary parameters.
  • Photocopied, distributed and emailed documents to project managers.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Bartender

Lake Bar and Grill
08.1999 - 11.2016
  • Took customer orders and prepared quality drinks
  • Created custom drinks for customers
  • Maintained slot bank of $5000 accurately
  • Maintained cash bank of $1000 accurately daily
  • Paid out jackpots and entered customers into players club
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Served high customer volumes during special events, nights, and weekends.

Airline Reservation Agent

US Airways
03.2003 - 06.2014
  • Answered incoming phone calls and developed friendly rapport with Travelers while assisting with existing airline reservations.
  • Booked new reservations accurately and efficiently
  • Assisted travelers with domestic and international itineraries.
  • Proficiently solved difficult travel situations with professionalism and empathy with an emphasis on passenger satisfaction and rebuilding passenger trust.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Airline products, services, and procedures.
  • Used problem solving skills and available resources to minimize passenger interaction with management and insure a comfortable flight experience.
  • Resolved various issues and discrepancies for customers.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate a quality travel experience.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Live Nursery Sales Specialist

Western Turf and Nursery Farms
08.1998 - 03.2003
  • Created plans to grow nursery and garden center and improved sales volume and profitability.
  • Oversaw growth, planting and maintenance of retail nursery and display gardens.
  • Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
  • Worked directly with customers as salesperson and role model for entire sales team.
  • Wrote and distributed customer help information on care for nursery products, watering and sun needs.
  • Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
  • Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
  • Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
  • Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
  • Researched pests and diseases common to individual types of stock and developed mitigation plans.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
  • Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
  • Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
  • Oversaw cultivation and harvesting of over 5,000 plants per year

Education

High School Diploma -

El Cajon Valley High School
El Cajon California
06-1992

Skills

  • Airline reservations and complex itinerary management
  • Problem solving for challenging travel situations
  • 10 years of complaint free customer service experience
  • Consistently met sales objectives
  • Upselling travel packages
  • Strong organizational skills
  • Strong written and verbal communication
  • Effective time management
  • Managed a team of 20 employees

Timeline

Amazon Project Coordinator

The Harding Group
02.2017 - 03.2020

Airline Reservation Agent

US Airways
03.2003 - 06.2014

Bartender

Lake Bar and Grill
08.1999 - 11.2016

Live Nursery Sales Specialist

Western Turf and Nursery Farms
08.1998 - 03.2003

High School Diploma -

El Cajon Valley High School

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Sarah Kerr