Sarah Kerr
St Louis
Summary
Dynamic professional with over 10 years of complaint-free customer service experience at US Airways. Proven ability in complex itinerary management and upselling travel packages. Strong organizational and communication skills, successfully managing a team of 20 employees while consistently meeting sales objectives and enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Amazon Project Coordinator
The Harding Group
Indianapolis, IN
02.2017 - 03.2020
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep build out project's on task and within budgetary parameters.
- Photocopied, distributed and emailed documents to project managers.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Recruited and oversaw personnel to achieve performance and quality targets.
Bartender
Lake Bar and Grill
Sparks, NV
08.1999 - 11.2016
- Took customer orders and prepared quality drinks
- Created custom drinks for customers
- Maintained slot bank of $5000 accurately
- Maintained cash bank of $1000 accurately daily
- Paid out jackpots and entered customers into players club
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Airline Reservation Agent
US Airways
Reno, NV
03.2003 - 06.2014
- Answered incoming phone calls and developed friendly rapport with Travelers while assisting with existing airline reservations.
- Booked new reservations accurately and efficiently
- Assisted travelers with domestic and international itineraries.
- Proficiently solved difficult travel situations with professionalism and empathy with an emphasis on passenger satisfaction and rebuilding passenger trust.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Airline products, services, and procedures.
- Used problem solving skills and available resources to minimize passenger interaction with management and insure a comfortable flight experience.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate a quality travel experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Live Nursery Sales Specialist
Western Turf and Nursery Farms
Reno, NV
08.1998 - 03.2003
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Worked directly with customers as salesperson and role model for entire sales team.
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Oversaw cultivation and harvesting of over 5,000 plants per year
Education
High School Diploma -
El Cajon Valley High School
El Cajon California06-1992
Skills
- Airline reservations and complex itinerary management
- Problem solving for challenging travel situations
- 10 years of complaint free customer service experience
- Consistently met sales objectives
- Upselling travel packages
- Strong organizational skills
- Strong written and verbal communication
- Effective time management
- Managed a team of 20 employees
Timeline
Amazon Project Coordinator
The Harding Group
02.2017 - 03.2020
Airline Reservation Agent
US Airways
03.2003 - 06.2014
Bartender
Lake Bar and Grill
08.1999 - 11.2016
Live Nursery Sales Specialist
Western Turf and Nursery Farms
08.1998 - 03.2003
High School Diploma -
El Cajon Valley High School