Sarah Kerr
St Louis
Summary
Dynamic professional with over 10 years of complaint-free customer service experience at US Airways. Proven ability in complex itinerary management and upselling travel packages. Strong organizational and communication skills, successfully managing a team of 20 employees while consistently meeting sales objectives and enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Amazon Project Coordinator
The Harding Group
02.2017 - 03.2020
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep build out project's on task and within budgetary parameters.
- Photocopied, distributed and emailed documents to project managers.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Recruited and oversaw personnel to achieve performance and quality targets.
Bartender
Lake Bar and Grill
08.1999 - 11.2016
- Took customer orders and prepared quality drinks
- Created custom drinks for customers
- Maintained slot bank of $5000 accurately
- Maintained cash bank of $1000 accurately daily
- Paid out jackpots and entered customers into players club
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
Airline Reservation Agent
US Airways
03.2003 - 06.2014
- Answered incoming phone calls and developed friendly rapport with Travelers while assisting with existing airline reservations.
- Booked new reservations accurately and efficiently
- Assisted travelers with domestic and international itineraries.
- Proficiently solved difficult travel situations with professionalism and empathy with an emphasis on passenger satisfaction and rebuilding passenger trust.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of Airline products, services, and procedures.
- Used problem solving skills and available resources to minimize passenger interaction with management and insure a comfortable flight experience.
- Resolved various issues and discrepancies for customers.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate a quality travel experience.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Live Nursery Sales Specialist
Western Turf and Nursery Farms
08.1998 - 03.2003
- Created plans to grow nursery and garden center and improved sales volume and profitability.
- Oversaw growth, planting and maintenance of retail nursery and display gardens.
- Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
- Worked directly with customers as salesperson and role model for entire sales team.
- Wrote and distributed customer help information on care for nursery products, watering and sun needs.
- Monitored watering times, soil conditions and plant positions and made informed adjustments in response to weather conditions.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Inspected nursery and equipment for signs of disrepair and coordinated repairs and replacements.
- Assigned team work schedules, delegated commensurate with staff member skills and monitored and evaluated performance.
- Researched pests and diseases common to individual types of stock and developed mitigation plans.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Set up and managed plant irrigation systems to maintain optimal flows to different types of plants.
- Coordinated inventories of seeds, chemicals, plant nutrients and tools to achieve business targets.
- Oversaw cultivation and harvesting of over 5,000 plants per year
Education
High School Diploma -
El Cajon Valley High School
El Cajon California06-1992
Skills
- Airline reservations and complex itinerary management
- Problem solving for challenging travel situations
- 10 years of complaint free customer service experience
- Consistently met sales objectives
- Upselling travel packages
- Strong organizational skills
- Strong written and verbal communication
- Effective time management
- Managed a team of 20 employees
Timeline
Amazon Project Coordinator
The Harding Group
02.2017 - 03.2020
Airline Reservation Agent
US Airways
03.2003 - 06.2014
Bartender
Lake Bar and Grill
08.1999 - 11.2016
Live Nursery Sales Specialist
Western Turf and Nursery Farms
08.1998 - 03.2003
High School Diploma -
El Cajon Valley High School