Sarah Kappelmann
Kansas City
Summary
Dynamic operations leader with a proven track record at Amedisys Hospice, excelling in strategic planning and operational efficiency. Expert in data-driven decision making and staff development, I have successfully implemented quality assurance initiatives, driving significant improvements in patient satisfaction and service delivery. Committed to fostering a culture of engagement and accountability.
Offering strong foundation in leadership and operational management, eager to learn and grow within this dynamic environment. Delivers proactive approach to understanding business processes and strategic planning, ensuring continuous improvement and efficiency. Ready to use and develop skills in process optimization and team coordination in Hospice Area VP of Operations or Hospice Area Director of Operations role.
Overview
3
3
years of professional experience
Work History
Hospice Area Director of Operations
Amedisys Hospice
Kansas City, MO
12.2024 - Current
- Managed multi-site operations to ensure compliance with regulatory standards and quality care delivery.
- Developed and implemented operational strategies to enhance efficiency across multiple hospice locations.
- Oversaw budgeting and financial management for regional operations, ensuring resource allocation aligned with organizational goals.
- Analyzed performance metrics to identify areas for improvement, implementing corrective actions where necessary.
- Led regular audits of operational processes, driving continuous improvement in service quality and patient satisfaction.
- Improved operational efficiency by streamlining processes and implementing new systems.
- Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
- Oversaw financial planning activities such as budgets, forecasts, and expense management for better fiscal control within the organization.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Developed strategic plans to drive revenue growth, reduce costs, and improve overall business performance.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Implemented continuous improvement initiatives for increased operational effectiveness and cost savings.
Hospice RN Director of Operations/Branch Director
Enhabit Home Health and Hospice
Kansas City, KS
01.2024 - 12.2024
- Trained new nursing staff on hospice protocols and best practices for patient care.
- Developed strong relationships with local hospitals to expedite referrals and streamline admission processes for hospice candidates.
- Developed and monitored key performance indicators to assess operational efficiency and compliance with regulatory standards.
- Managed budgeting and forecasting processes, ensuring alignment with organizational goals and financial sustainability.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
- Implemented quality improvement initiatives to enhance service delivery within the hospice team.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Oversaw risk management initiatives for the branch to minimize losses and maintain compliance with regulatory standards.
Clinical Director
Specialized Home Health and Hospice
Kansas City, KS
04.2023 - 01.2024
- Led clinical operations to ensure compliance with healthcare regulations and standards.
- Developed and implemented patient care plans in collaboration with interdisciplinary teams.
- Oversaw staff training programs, enhancing team performance and patient care delivery.
- Monitored quality metrics, driving continuous improvement in service delivery and patient outcomes.
- Analyzed patient feedback to identify areas for service enhancement and satisfaction improvement.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
Education
Associate of Science - Nursing Science
Johnson County Community College
Overland Park, KS05-2012
Skills
- Data-driven decision making
- Operations management
- Organizational development
- Staff development
- Recruitment and retention
- Operational efficiency
- Strategic planning and execution
- Quality assurance
- Operations oversight
- Process improvements
- Performance analysis
- Cost control
- Risk mitigation
- Financial controls implementation
Timeline
Hospice Area Director of Operations
Amedisys Hospice
12.2024 - Current
Hospice RN Director of Operations/Branch Director
Enhabit Home Health and Hospice
01.2024 - 12.2024
Clinical Director
Specialized Home Health and Hospice
04.2023 - 01.2024
Associate of Science - Nursing Science
Johnson County Community College