Sarah Geha
Fayette
Summary
Professional with extensive experience in customer account management and administrative support, adept at performing data entry and processing payments accurately. Demonstrated ability to maintain strong customer relationships through effective communication and proactive follow-up, resulting in increased customer satisfaction and repeat business. Skilled in scheduling appointments and managing daily operations, ensuring a seamless experience for clients while adhering to company policies. Proven capability to handle challenging situations calmly, resolving service or billing complaints efficiently.
Overview
16
16
years of professional experience
Work History
Customer Service Advisor
Automotive Specialist
Columbia
03.2022 - 06.2025
- Managed customer accounts.
- Performed administrative tasks such as data entry into internal systems.
- Provided the technicians with the parts and information needed to complete each vehicle.
- Scheduled customers for vehicle maintenance services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed payments accurately according to company policies and procedures.
- Developed relationships with customers through proactive follow-up on orders.
- Executed daily operations including answering phones and assisting walk-in customers.
Hairdresser
Salon Envie
Columbia
02.2015 - 06.2017
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Maintained accurate records of client's details including name, contact number, payment information.
- Performed various spa services including scalp massage, deep conditioning treatment and facial waxing.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Advised clients on how to maintain their hairstyles at home between visits.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned and blow-dried client's hair.
- Ensured client satisfaction with the quality of service provided.
- Suggested retail products to clients that would help them maintain their style.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Developed relationships with regular clients by providing excellent customer service.
- Provided consultations to discuss hairstyle options for clients.
- Kept up with current trends in the industry by attending classes or seminars.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Beautified customers by performing facials and waxing.
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
Body Waxer
European wax center
Columbia
01.2012 - 02.2015
- Assisted in scheduling appointments for clients.
- Organized stockroom shelves with product inventory as needed.
- Followed state regulations and safety protocols while performing treatments.
- Performed waxing services using hard and soft waxes to remove unwanted body hair.
- Recommended additional services or products based on client's skin type or condition.
- Ensured that all safety procedures were followed properly during treatments.
- Maintained a clean and organized work area throughout the day.
- Maintained accurate records of treatments performed for each customer.
- Consulted with clients regarding their individual needs and preferences.
- Prepared waxing rooms with necessary supplies before each appointment.
- Cleaned and sanitized all tools, equipment and treatment areas between each client.
- Adhered strictly to health guidelines when providing services.
- Attended staff meetings and training sessions regularly.
- Educated clients on proper skincare post-treatment.
- Explained pre-and post-waxing instructions to clients prior to treatment.
Hairdresser
Cost Cutters
Columbia
01.2011 - 01.2012
- Cleaned work area thoroughly after each shift ensuring all tools were properly stored away.
- Maintained accurate records of client's details including name, contact number, payment information.
- Performed various spa services including scalp massage, deep conditioning treatment and facial waxing.
- Advised clients on how to maintain their hairstyles at home between visits.
- Greeted customers, answered phones and booked appointments.
- Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
- Shampooed, conditioned and blow-dried client's hair.
- Ensured client satisfaction with the quality of service provided.
- Suggested retail products to clients that would help them maintain their style.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Developed relationships with regular clients by providing excellent customer service.
- Provided consultations to discuss hairstyle options for clients.
- Collected payment from customers and scheduled next appointments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Applied makeup to achieve desired day-to-day and special event looks.
Cashier
Westlake Ace Hardware
Columbia
02.2009 - 02.2011
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Performed other duties as assigned by management.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Specialty - Beauty
Sam Brown Cosmetology School
Columbia 03-2012
High School Diploma -
Rock Bridge High School
Columbia , MO05-2011
Skills
- Customer service
- Data entry
- Payment processing
- Account management
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Follow-up calls
- Appointment scheduling
Timeline
Customer Service Advisor
Automotive Specialist
03.2022 - 06.2025
Hairdresser
Salon Envie
02.2015 - 06.2017
Body Waxer
European wax center
01.2012 - 02.2015
Hairdresser
Cost Cutters
01.2011 - 01.2012
Cashier
Westlake Ace Hardware
02.2009 - 02.2011
Specialty - Beauty
Sam Brown Cosmetology School
High School Diploma -
Rock Bridge High School