Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Eades

Saint James,MO

Summary

Dynamic banking professional with extensive experience at Maries County Bank, excelling in branch operations and cash handling. Proven track record in staff training and development, fostering operational efficiency, and enhancing customer satisfaction. Adept at balancing cash drawers and mentoring teams, ensuring accuracy and a welcoming environment for clients.

Overview

8
8
years of professional experience

Work History

Head Teller

Maries County Bant
01.2023 - Current
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Teller

Maries County Bank
07.2021 - 12.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Server/Lead Server Trainer

Sybill's Saint James
10.2017 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

GED -

Testing Site
Fort Leonard Wood, MO

Skills

  • Branch operations
  • Organization and planning
  • Operational efficiency
  • Staff training and development
  • Cash handling expertise
  • Deposit processing
  • Transaction processing accuracy
  • Staff management
  • Teller support
  • Cash drawer balancing
  • Banking software proficiency
  • Employee coaching

Timeline

Head Teller

Maries County Bant
01.2023 - Current

Teller

Maries County Bank
07.2021 - 12.2022

Server/Lead Server Trainer

Sybill's Saint James
10.2017 - 05.2021

GED -

Testing Site

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Sarah Eades