Sarah Coy
Florissant
Summary
Dynamic professional with a proven track record, excelling in customer relationship management, and conflict resolution. Adept at multitasking and project management, consistently surpassing performance metrics while delivering exceptional service. Recognized for enhancing team productivity and fostering client loyalty through data-driven decision-making and effective problem-solving strategies.
Overview
12
12
years of professional experience
Work History
Independent Consultant
Scale to Win
09.2024 - Current
- Independently contracted to sort through communication with volunteers and donors to give proper information for company and individual campaigns, as well as address recipient escalations and candidate threats while ensuring privacy regulations are kept.
Account Services Specialist II
JPMorgan & Chase
Springfield
07.2022 - 05.2023
- Delivered comprehensive phone support for credit card maintenance to business owners.
- Managed ordering of new credit cards and maintained accurate customer records.
- Performed credit line adjustments while resolving troubleshooting concerns.
- Provided real-time problem-solving and online assistance for user queries.
- Advised on loyalty program benefits and addressed employee-related inquiries.
- Offered financial guidance and detailed explanations of product benefits.
- Helped new clients make informed product choices tailored to requirements.
- Responded to application inquiries, ensuring timely resolutions.
- Assisted with weekly meetings, metrics reporting, and team-led improvement.
- Consistently surpassed metrics of longer-tenured employees, consistently ranking in the top tier of customer satisfaction, and gained knowledge to assist team members with training, policy questions, and general team member mentoring.
Cashier
Academy Sports + Outdoors
Springfield
05.2022 - 07.2022
- Facilitated customer service by assisting customers with inquiries and product selection.
- Operated registers efficiently to ensure swift transactions.
- Restocked products on shelves to maintain inventory levels.
- Promoted company credit card applications and guided customers through the process.
- Assisted in training new cashiers on policies and procedures.
- Worked to ensure a positive, hassle-free customer experience.
- I took the initiative to complete tasks to increase front-end sales.
- Over 0.02% in just under a month, beginning to compete with longer-standing employees.
VIP Customer Support Specialist
Great Southern Bank
Springfield
06.2021 - 10.2021
- Executed opening and closing procedures for VIP office, maintaining operational integrity.
- Provided customer support by assisting clients with inquiries and problem resolution.
- Handled phone calls, offering timely information and support to callers.
- Coordinated Specialist schedules to ensure optimal appointment management.
- Conducted data entry and organized paperwork, enhancing back-office efficiency.
- Processed account openings and closings, ensuring compliance with protocols.
- Supported transfers while delivering exceptional service to VIP clientele.
Shift Lead
Walgreens
Chesterfield
07.2020 - 04.2021
- Executed opening and closing procedures for store operations.
- Adjusted team schedules to meet staffing needs effectively.
- Assisted pharmacy with prescription filling and patient inquiries regarding vaccinations.
- Managed inventory scanning and processing of deliveries.
- Handled all management calls to address operational issues.
- Organized in-store displays, including resets and revisions for improved customer experience.
- Trained new team members to ensure adherence to company standards.
- Pinpointed and amplified sales opportunities, boosting customer retention rates.
- Inspired team members to maximize efforts, resulting in substantial productivity gains.
- Successfully handled visual merchandising and worked to promote the company vision.
Beauty Consultant
Walgreens
Chesterfield
01.2018 - 07.2020
- Provided expert consulting on makeup and skincare, focusing on individual preferences.
- Applied makeup professionally, catering to a variety of client requirements.
- Administered customized facials that addressed specific customer concerns.
- Worked alongside pharmacists to tailor routines for oncology patients effectively.
- Marketed products strategically, increasing visibility and customer interest.
- Prioritized superior customer service through effective management of interactions.
- Consistent repeat loyal customer base is due to customer service and the ability to cater to customers' needs.
- Repeatedly top in sales in a competitive district.
- Brought forth an understanding of diverse cultures and beauty trends.
Beauty Advisor
Walgreens
Ellisville
09.2013 - 12.2017
- Promoted products and provided recommendations to enhance customer choice.
- Stocked beauty aisles to maintain organized displays and availability.
- Advised customers in cosmetics department, addressing inquiries and preferences.
- Coordinated operations across multiple departments to ensure smooth functionality.
Education
Associate of Arts -
Missouri State University
Springfield, MO12.2017
Skills
- Multitasking
- Project management
- Customer relationship management
- Compliance adherence
- Conflict resolution
- Data-driven decision making
- Adaptability to change
- Problem solving
- Inventory control
- Team leadership
Timeline
Independent Consultant
Scale to Win
09.2024 - Current
Account Services Specialist II
JPMorgan & Chase
07.2022 - 05.2023
Cashier
Academy Sports + Outdoors
05.2022 - 07.2022
VIP Customer Support Specialist
Great Southern Bank
06.2021 - 10.2021
Shift Lead
Walgreens
07.2020 - 04.2021
Beauty Consultant
Walgreens
01.2018 - 07.2020
Beauty Advisor
Walgreens
09.2013 - 12.2017
Associate of Arts -
Missouri State University