Sara Young
Florissant
Summary
Versatile Business Support Associate with a strong background in workload management and data entry, honed at Chenega, and a proven track record of enhancing team efficiency and productivity at Starbucks. Expert in leveraging tech-savvy solutions and exceptional customer service skills to exceed corporate objectives.
Professional with solid experience in support roles, equipped to enhance operational efficiency and customer satisfaction. Skilled in troubleshooting, problem-solving, and providing exceptional service. Strong team player with focus on collaboration, adaptability, and achieving high-quality results. Known for reliability and effective communication in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Business Support Associate
Actalent
04.2024 - Current
- Created, prepared, and delivered reports to various departments.
- Served as a key point of contact for clients, consultants, and internal employees, ensuring prompt response to inquiries or concerns.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Collaborated closely with other departments such as HR and Recruiting teams to ensure smooth handoff during transitions between stages of the hiring process.
- Assisted in onboarding new hires, gathering and verifying IDs, Visas, and other Work Authorization forms are valid and comply with DHS's requirements.
Correspondence Technician
Chenega
08.2023 - 02.2024
- Review incoming requests in varied formats and input data using company's software
- Input data and manage requests, taking into consideration priority and complexity of each
- Manage workflow and workload while simultaneously recognizing potential problems and instructing newer employees
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Supervisor
Starbucks
09.2017 - 07.2023
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Motivated employees to reach highest professional potential
- Answered customer questions and made product recommendations according to needs
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
No Degree - International Business
University of Kansas
Lawrence, KSHigh School Diploma -
Hazelwood Central High School
Florissant, MO06.2016
Skills
- Customer Service
- Tech-Savvy
- Attention to Detail
- Workload Management
- Time Management
- Data Entry
- Patience and empathy
- Cash handling
- Opening and closing duties
Timeline
Business Support Associate
Actalent
04.2024 - Current
Correspondence Technician
Chenega
08.2023 - 02.2024
Supervisor
Starbucks
09.2017 - 07.2023
No Degree - International Business
University of Kansas
High School Diploma -
Hazelwood Central High School
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