Sara Gosnell-Leija
Morehouse
Summary
Proven track record in customer service, inventory management, and staff training. Expertise in problem solving, team collaboration, and attention to detail.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Riley's One Stop LLC
Morehouse
11.2025 - Current
- Assisted in managing daily store operations and team activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new staff on customer service and store policies.
- Managed customer service inquiries and complaints in a timely manner.
- Handled customer inquiries and resolved complaints effectively.
- Coordinated inventory management and product restocking procedures.
- Developed a system for tracking inventory and ordering supplies.
- Monitored cash register operations for accuracy and security compliance.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CDS Worker
Always First In Home Services
Sikeston
08.2023 - Current
- Supported clients with daily living activities and personal care tasks to promote independence and well-being.
- Ensured cleanliness and organization in client homes and workspaces to create a safe and comfortable environment.
- Communicated effectively with clients to understand their needs and preferences.
- Coordinated schedules and transportation for client appointments and outings.
- Followed safety protocols during service delivery to ensure client security.
- Documented client progress and reported concerns to supervisors promptly.
- Assisted clients with bathing, dressing, and incontinence care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted patients with daily activities to enhance their comfort. by assisting with personal hygiene tasks and completing basic household chores.
- Maintained a hygienic environment by changing bed linens frequently. and maintained a clean living environment for the client's safety.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
Education
High School Diploma -
Sikeston High School
Sikeston05-2008
Skills
- Customer service
- Inventory management
- Point-of-sale systems
- Cash handling
- Safety protocols
- Staff training
- Staff onboarding process
- Team leadership
- Staff management
- Operational efficiency
- Operations management
- Time management
- Scheduling and planning
- Conflict resolution
- Client communication
- Documentation skills
- Attention to detail
- Team collaboration
- Problem solving
- Team performance assessment
- Customer satisfaction
- Sales strategy development
- Retail product management
- Cost control
- Financial management
- Vendor relationship management
- Decision-making
- Motivating teams
- Money handling
- Operational budget management
Timeline
Assistant Manager
Riley's One Stop LLC
11.2025 - Current
CDS Worker
Always First In Home Services
08.2023 - Current
High School Diploma -
Sikeston High School