Sara Burchfield
Republic
Summary
Dynamic professional with extensive experience at Expedia Group in debt management and negotiation. Proven track record in financial reporting and regulatory compliance, enhancing cash flow management. Adept at utilizing Microsoft Excel for complex analyses while fostering strong client relationships to drive revenue growth. Committed to delivering exceptional results and improving operational efficiency.
Overview
14
14
years of professional experience
Work History
Senior Collector
Expedia Group
Springfield
04.2019 - Current
- Assisted customers experiencing financial hardship by providing resources that may help them manage their debts more effectively.
- Negotiated payment arrangements with customers in order to ensure timely payments.
- Participated in training sessions designed to improve knowledge of relevant laws governing collections activities.
- Utilized various software applications such as Microsoft Excel to create spreadsheets for tracking information and preparing reports.
- Managed daily cash flow activities including monitoring incoming payments and disbursing funds as required.
- Reviewed contracts prior to signing to ensure compliance with company policies.
- Developed ad hoc financial analyses using complex spreadsheet formulas to evaluate potential investments or other projects.
- Reviewed and analyzed financial statements to identify discrepancies and recommend corrective actions.
- Participated in monthly forecasting meetings with senior management team members to discuss budget versus actuals results as well as future projections.
- Identified opportunities for process improvements that could reduce costs or improve efficiency.
Territory Sales Representative
WCA
Springfield
11.2015 - 04.2019
- Maintained accurate records of all sales activities within the assigned territory.
- Participated in regular team meetings to discuss progress and challenges faced by the team members.
- Identified potential customers and developed relationships with key decision makers.
- Created value propositions tailored to individual clients' business needs.
- Developed and implemented sales strategies to increase territory revenue.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Conducted market research and competitive analysis to identify new opportunities for growth.
- Provided training to existing customers on product usage, implementation and upgrades.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
Starbucks Manager/Retail Sales Associate
PriceCutter
Republic
03.2011 - 10.2015
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with industry regulations and company policies.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Republic High School
Republic, MO05-2003
Some College (No Degree) - Associate of Allied Health Science
South University Savannah
GASkills
- Debt management
- Negotiation techniques
- Financial reporting
- Regulatory compliance
- Microsoft Excel
- Cash flow management
- Salesforce
Timeline
Senior Collector
Expedia Group
04.2019 - Current
Territory Sales Representative
WCA
11.2015 - 04.2019
Starbucks Manager/Retail Sales Associate
PriceCutter
03.2011 - 10.2015
High School Diploma -
Republic High School
Some College (No Degree) - Associate of Allied Health Science
South University Savannah
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