Overview
Work History
Education
Skills
Timeline
Generic

Sao I Zoe CHAN

Insurance And Claims Manager
Macau

Overview

21
21
years of professional experience
3
3
Languages

Work History

Insurance and claims manager

MGM Macau
01.2017 - Current
  • A team leader is needed to monitor and review the organization’s insurance and claims management, which requires taskforce in handling risks in third party liability, accident and property damage claims, insurance undertaking, property risk survey, and event liability assessment.
  • Develops and maintains SOPs and Manuals for claims management related procedures in compliance with company policies.
  • mplements systems, policies and procedures for the identification, collection and analysis of claims related information.
  • Liaise with loss adjusters, insurance carriers and brokers on the insurance claim process and the terms and conditions of the insurance policies that fulfill and fit in the company’s business objectives and needs.
  • Leads and directs the negotiation of guests’ claims.
  • Provides advice on handling claims and claimants in a way to reduce or mitigate the company’s liability and risks in the incident.
  • Evaluates and analyzes the data concerning critical events, third party property damage, injuries, and claims.
  • Analyzes the claims trends and the settlement with historical claims and settlement data.

Security Assistant Shift Manager

Galaxy Macau
01.2011 - 01.2016

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly. Manager is responsible for the safety of the site and ensures the efficiency of operating activities. Auxiliary systems to assure safety and provides timely accurate information. Supervises and directs employees work assignments.

Security Control Room Supervisor

Wynn Resorts Macau
01.2006 - 01.2011

Human Resource Clerk

Wynn Resorts Macau
01.2005 - 01.2006

Education

Bachelor - Hospitality Management

Macau Millennium College
01-2010

Skills

Claims analysis

Investigation techniques

Team management

Planning and organization

Timeline

Insurance and claims manager

MGM Macau
01.2017 - Current

Security Assistant Shift Manager

Galaxy Macau
01.2011 - 01.2016

Security Control Room Supervisor

Wynn Resorts Macau
01.2006 - 01.2011

Human Resource Clerk

Wynn Resorts Macau
01.2005 - 01.2006

Bachelor - Hospitality Management

Macau Millennium College
Sao I Zoe CHANInsurance And Claims Manager