Sandy Flores
Kansas City
Summary
Dynamic Radiology Clerk at Kansas City Orthopaedic Institute with a proven track record in enhancing patient care and streamlining operations. Skilled in electronic health records and adept at resolving complex customer inquiries, I excel in building trust and ensuring compliance with HIPAA regulations, contributing to a seamless healthcare experience.
Overview
10
10
years of professional experience
Work History
Radiology Clerk
Kansas City Orthopaedic Institute
Leawood
09.2022 - Current
- Coordinated communication between referring physicians, radiologists, and patients' families as needed.
- Maintained accurate inventory of supplies used in imaging processes.
- Answered incoming calls from patients and other healthcare providers promptly and professionally.
- Conducted follow-up calls to ensure that all questions were answered about upcoming appointments or procedures.
- Entered patient data into electronic health records system accurately and efficiently.
- Followed established protocols for handling emergency situations.
- Prepared, organized, and maintained patient charts.
- Reconciled accounts receivable balances against payments received daily.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Provided support to staff radiologists in the interpretation of images.
- Educated patients on proper use of imaging equipment when necessary.
- Reviewed patient records and ensured accuracy of information.
- Scanned documents into appropriate systems such as PACS.
- Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Customer Service Representative
Victorian Trading Co
Lenexa
01.2021 - 09.2022
- Provided primary customer support to internal and external customers.
- Collected customer feedback, and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining the details.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Reached out to customers after completing sales to suggest additional service or product purchases, and to inquire about their needs or concerns.
Customer Service Representative
Health Net
Rancho Cordova
06.2017 - 05.2019
- Data entry customer services claims trained usage of filing equipment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Providing insurance information as needed.
- Changing doctors, and medical groups.
- Give statues of authorizations for medications, and status of referrals.
Customer Service Representative
ACT Customer Service/Bayview Loan Servicing
Sacramento
12.2015 - 06.2017
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided information regarding charge accounts and loyalty programs.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Mclane High School
Fresno, CA06.2012
Skills
- Courteous with a strong service mindset
- Upbeat and positive personality
- Customer account management
- Responding to difficult customers
- Issue and complaint resolution
- Order and refund processing
- Customer data confidentiality
- Creative problem solving
- Verbal and written communication
- Understanding customer needs
- Building customer trust and loyalty
- Multitasking and prioritization
- Live chat messaging
- Database management
- Multi-line phone systems
- Patient and empathetic
- Billing adjustments and refunds
- Excellent attention to detail
- Team-oriented and cooperative
- Microsoft Office Suite
- Inbound and outbound calling
- Microsoft Exchange
- Bilingual
- Data entry
- Electronic health records
- Patient scheduling
- HIPAA compliance
- Medical terminology
- Appointment management
- HIPAA
- Healthcare software
- Radiology
- Diagnostic Imaging Knowledge
- Patient safety
- Medical terminology proficiency
- Public health
- Patient confidentiality
- Patient scheduling expertise
- Quality control
- Medical report preparation
- Filing systems
- Computer proficiency
- Information management
- Multitasking
- Appointment setting
- Schedule patients
- Office reception
- Adaptability and flexibility
- Medical charting
Languages
5
Timeline
Radiology Clerk
Kansas City Orthopaedic Institute
09.2022 - Current
Customer Service Representative
Victorian Trading Co
01.2021 - 09.2022
Customer Service Representative
Health Net
06.2017 - 05.2019
Customer Service Representative
ACT Customer Service/Bayview Loan Servicing
12.2015 - 06.2017
High School Diploma -
Mclane High School
Similar Profiles
Lisa WattsLisa Watts
Orthopedic Registered Nurse at Kansas City Orthopedic InstituteOrthopedic Registered Nurse at Kansas City Orthopedic Institute
Richard PittsRichard Pitts
Clinical Research Professional at Kansas City Research InstituteClinical Research Professional at Kansas City Research Institute
Eden DemareeEden Demaree
Media Center Clerk II at Kansas City Art Institute Media CenterMedia Center Clerk II at Kansas City Art Institute Media Center
ANGELIQUE BROWNANGELIQUE BROWN
Nutrition Associate at University of Missouri HospitalNutrition Associate at University of Missouri Hospital
Hunterre RuppHunterre Rupp
Special Education Paraprofessional at Ruskin High SchoolSpecial Education Paraprofessional at Ruskin High School