Sandra K Rogers

• Assisted customers with booking inquiries and travel arrangements using GDS (Sabre, Amadeus, Fairlogix), ensuring satisfaction and timely responses via phone and email.
• Managed customer feedback and resolved issues efficiently, contributing to enhanced service quality.
• Collaborated with team members to streamline service delivery processes, improving overall customer experience.
• Reviewed and organized chat transcripts and call recordings for quality assurance.
• Provided SAR data for officers of the court via Subpoena or court mandated request.
• AMEX Travel Facilitated Offline support for AMEX Travel operations using ADT, Oracle, NICE to ensure seamless travel support.
• Tier III Corporate Escalations Customer Support.
• Resolved 100+ escalations daily across GDS (Sabre, Amadeus, Fairlogix), Voyager, Navigator, EPC.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Flagged suspicious activity and prevented fraudulent transactions.

Showed 5-10 apartments daily, conducted tenant screenings and background checks. Prepared 7-9 tenant leases weekly, added leases into Appfolio, collected rent payments, coordinated maintenance calls, made court filings and processed evictions, data entry, phone inquiries, provided customer service, maintained filing systems, completed vehicle title work, processed vehicle payments, sent out vehicle payment notices, handled bank deposits, and promoted properties and vehicles on Facebook and Instagram.

• Managed daily office operations to ensure smooth workflow and efficiency.
• Coordinated schedules for meetings and appointments among team members.
• Inventory management and ordered office supplies.

• Assisted prospective students with online admissions processes and requirements.
• Guided applicants through the enrollment procedure and answered inquiries.
• Coordinated communication between departments to streamline admissions workflows.
• Provided customer service, enrolled and mentored 5-12 students monthly, and conducted virtual tours of the school.
• Utilized Microsoft Word and PowerPoint for presentations and managed appointments through Microsoft Outlook.