Sandra Winn
Garden City
Summary
Efficient, accurate and detail-oriented professional who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Motivated to provide the highest possible Customer Service.
Overview
13
13
years of professional experience
Work History
Shelter Advocate
Hope Haven of Cass County
06.2024 - Current
- Advocated for clients' needs, ensuring access to resources and support services.
- Collaborated with community organizations to enhance shelter services and outreach efforts.
- Provided crisis intervention and emotional support to individuals in distressing situations.
- Mentored new staff, enhancing team effectiveness and service delivery standards.
- Implemented best practices for client intake processes, improving efficiency and experience.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Provided emotional support to clients in crisis situations, utilizing active listening skills and empathetic communication techniques.
- Delivered training sessions for new staff members on topics including crisis intervention, trauma-informed care practices, or cultural sensitivity in service provision.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
Nanny
Kyrstin Drexler
04.2020 - 05.2024
- Communicative on children's progress, needs, and achievements
- Daily play activities, meals, and snacks, as well as hygiene and socialization
- Managed children's schedules effectively to ensure timely completion of tasks
- Assisted with homework for 3 school age children and fine tuned education skills
Lang Chevrolet Buick GMC Marketing/BDC Manager
Lang Chevrolet Buick GMC
01.2018 - 06.2019
- Marketing and internet sales manager.
- CRM management - streamlined sales strategy to increase success
- Managed up to 120 phone calls, emails, faxes and messages to and from customers daily
- Website and social media management.
- Reception
- Inventory lead
- Logistics
- Customer service
Jim Falk Motors Administrative Assistant
Jim Falk Motors
01.2014 - 01.2018
- Internet Sales Assistant - streamlined sales experience from contact to delivery
- Managed up to 150 phone calls, emails, faxes and messages daily to and from customers
- Form developer
- Receptionist
- Customer service specializing in sales and marketing
- Backend inventory management
- Marketing
- Transport Payroll - managed payroll and expenses for 20 drivers
- E-sign management - created templates to give customer fastest, easiest possible experience in online paperwork
Education
High School Diploma -
Pattonsburg High School
Pattonsburg, MO05-1990
Skills
- Professional phone etiquette
- Excellent communication skills
- Articulate and well-spoken
- Customer service-oriented
- Microsoft Office Suite
- Flexible
- Accurate and detailed
- Excellent planner and coordinator
- Highly organized
- Time management
- Boundaries establishment
- Client advocacy
- Multicultural sensitivity
- De-escalation techniques
- Safety planning
- Trauma-informed care
- Problem-solving abilities
- Reliability
Hobbies and Interests
- Grand Kids
- Hobby Farm
- Gardening
Timeline
Shelter Advocate
Hope Haven of Cass County
06.2024 - Current
Nanny
Kyrstin Drexler
04.2020 - 05.2024
Lang Chevrolet Buick GMC Marketing/BDC Manager
Lang Chevrolet Buick GMC
01.2018 - 06.2019
Jim Falk Motors Administrative Assistant
Jim Falk Motors
01.2014 - 01.2018
High School Diploma -
Pattonsburg High School