Sandra Rodriguez-Pedroza
Columbia
Summary
Dynamic Office Manager with a proven track record at A&S Painting LLC, excelling in customer service and office administration. Achieved significant cost reductions through strategic vendor negotiations while enhancing organizational efficiency. Skilled in data entry and fostering positive customer relations, ensuring seamless operations and high-quality service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
A&S Painting Llc
04.2016 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
IHOP
02.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Assistant Award - Dental Hygiene
Cherry Hill Dental Assistant Program
Columbia, MO 07.2016
High School Diploma - All
Douglas High School
Columbia, MO 05.2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Scheduling and calendar management
- Payroll and budgeting
Certification
Dental assistant certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
IHOP
02.2022 - 03.2023
Office Manager
A&S Painting Llc
04.2016 - Current
Assistant Award - Dental Hygiene
Cherry Hill Dental Assistant Program
High School Diploma - All
Douglas High School
Similar Profiles
Jonathan RamirezJonathan Ramirez
Construction Worker at Conasa Painting LLCConstruction Worker at Conasa Painting LLC
Montserrat GonzalezMontserrat Gonzalez
Assistant Manager at Prestige Painting LLCAssistant Manager at Prestige Painting LLC
Micah BryanMicah Bryan
Painting & Construction Associate at Bryan's Painting LLCPainting & Construction Associate at Bryan's Painting LLC