Sandra Poehl
High Ridge,MO
Summary
Dedicated housekeeping professional with extensive experience at Southview Assisted Living and Memory Care. Proven expertise in staff supervision and training, enhancing team productivity and guest satisfaction. Skilled in commercial cleaning techniques and health compliance, consistently maintaining high sanitation standards and improving operational efficiency through effective communication and problem resolution. Diligent [Desired Position] with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Overview
10
10
years of professional experience
Work History
Housekeeper
Delmar Gardens South |
05.2022 - Current
- Utilized commercial cleaning equipment effectively to enhance productivity and service quality.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Housekeeping Supervisor
Southview Assisted Living and Memory Care
07.2015 - 02.2021
- Supervised daily housekeeping operations to ensure high standards of cleanliness and hygiene.
- Trained and mentored staff in effective cleaning techniques and safety protocols.
- Developed and implemented efficient scheduling for housekeeping staff to optimize productivity.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Coordinated supply inventory management, ensuring timely procurement of cleaning materials.
- Addressed resident concerns promptly, enhancing overall satisfaction with housekeeping services.
- Collaborated with other departments to support seamless operation of facility services.
- Led initiatives to improve cleaning processes, resulting in enhanced workflow efficiency.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
Education
GED -
Fox High School
Arnold, MOSkills
- Commercial cleaning techniques
- Staff supervision
- Training and mentoring
- Health and safety compliance
- Quality control inspections
- Time management
- Inventory management
- Team collaboration
- Efficient scheduling
- Equipment operation
- Cleaning supply procurement
- Problem resolution
- Process improvement initiatives
- Communication skills
- Sanitation standards adherence
- Teamwork
- Housekeeping
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Vacuuming
- Cleaning bathrooms
- Cleaning techniques
- Bed making proficiency
- Dusting furniture
- Customer service-focused
- Deep cleaning expertise
- Window cleaning
- Sorting and washing laundry
- Waste disposal
- Restroom detailing
- Staff training
- Carpet cleaning
- Ordering cleaning supplies
- Hazardous chemical training
- Inventory control
- Supply inventory management
- Ironing and folding
- Ceiling fan cleaning
- Cleaning and organizing
Timeline
Housekeeper
Delmar Gardens South |
05.2022 - Current
Housekeeping Supervisor
Southview Assisted Living and Memory Care
07.2015 - 02.2021
GED -
Fox High School