Sandra Mijatovic
St Louis,MO
Summary
Detail-oriented Dispatcher and Operations Coordinator with over 8 years of experience in trucking, logistics, and administrative operations. Proficient in dispatching drivers, coordinating schedules, ensuring DOT/FMCSA compliance, and managing payroll and invoicing. Bilingual in Serbo-Croatian, demonstrating strong communication skills in high-volume environments.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Total Access Urgent Care
04.2024 - Current
- Manage high-volume front desk operations in a fast- paced medical environment
- Answer, route, and prioritize incoming phone calls efficiently
- Coordinate patient flow and scheduling while handling urgent situations
- Verify patient information and maintain accurate records
- Communicate clearly with clinical staff to ensure smooth daily operations
- Handle multiple tasks simultaneously while remaining calm under pressure
- Provide professional, compassionate customer service
Administrative & Client Support
Niko's Stoneworks
04.2023 - 04.2024
- Created and sent proposals to potential clients
- Followed up with clients to maintain relationships
- Tracked paid and unpaid invoices
- Paid wholesale suppliers
- Assisted with payroll documentation
- Managed social media accounts and advertisements
Dispatch Coordinator
MTC of St. Louis
04.2015 - 04.2023
- Dispatched trucks and drivers to meet costumer delivery requirements
- Tracked driver locations, availability and job status in real time
- Communicated late pickups, deliveries, and load changes to customers and internal teams
- Maintained accurate driver hours to ensure DOT compliance
- Notified drivers of random DOT drug testing requirements
- Ensured trucks and drivers met FMCSA regulations
- Prepared and submitted quarterly IFTA reports
- Assisted with payroll preparation and distribution
- Created and processed invoices for completed loads
- Organized load documentation, receipts and driver files
- Set up carrier packets for new brokerage companies
- Created and maintained driver compliance binders
- Resolved driver issues professionally and efficiently
- Maintained an organized, efficient office environment
Customer Service Cashier
Europa Market
06.2013 - 01.2014
- Greeted customers and provided friendly services
- Maintained inventory and store organization
- Operated cash register and balanced cash drawer
Education
General Education
St. Louis Community College
St Louis, MO05-2018
High School Diploma -
Affton High School
St Louis, MO05-2014
Skills
- Dispatch & Logistics Coordination
- Driver Scheduling & Load Tracking
- DOT & FMCSA Compliance
- IFTA reporting
- Bookkeeping & Invoicing
- Payroll support
- High-Volume Phone Commination
- Customer & Broker Relations
- Multitasking & Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Time Management & Accuracy
- Bilingual: Serbo-Croatian
Timeline
Front Desk Receptionist
Total Access Urgent Care
04.2024 - Current
Administrative & Client Support
Niko's Stoneworks
04.2023 - 04.2024
Dispatch Coordinator
MTC of St. Louis
04.2015 - 04.2023
Customer Service Cashier
Europa Market
06.2013 - 01.2014
General Education
St. Louis Community College
High School Diploma -
Affton High School