Sandra Du
Kansas City
Summary
Experienced and results-driven sales and management professional with over 15 years of success in leading teams, driving revenue growth, and building lasting client relationships. Recognized for strong communication skills, attention to detail, and the ability to complete projects accurately and on time. Proven ability to motivate teams, exceed sales targets, and deliver exceptional customer service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Copper Ridge Apartments
07.2023 - Current
- Assists in the daily operations of the property, supporting the property manager with tasks like tenant relations, maintenance, and administrative duties, while also contributing to the overall management and upkeep of the 292-unit property.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with legal counsel to resolve tenant disputes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
General Manager
Ulta Beauty
10.2020 - 07.2023
- Lead team through company's mission, vision, and values in order to develop a high-performing team delivering growth in retail and services.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
Brand Operations Manager
Victoria's Secret
06.2017 - 10.2020
- Primary responsibilities included driving store results through the product life cycle.
- Coached and developed direct reports to serve the customer as our top priority.
- Maintained visual merchandising standards for the total store.
- Owned shipment visibility to ensure processing payroll was scheduled to meet product flow demands.
- Reinforced store strategies to reduce shrinkage.
Store Manager
Rue21
10.2014 - 06.2017
- Reported to the district manager regarding all store and staff issues.
- Helped the district achieve its 2016 goal by leading peers through best practices on weekly district calls and conducting one-on-one coaching as required.
- Conducted store inventories once per quarter.
- Promoted from full-time assistant manager to store manager within 12 months.
- Managed a staff of 15 sales associates and three assistant managers.
- Set the store to company weekly visual standards and marketing updates.
Education
High School Diploma -
Winnatonka High
Kansas City, MO05-2009
Skills
- Recruiting and interviewing
- Sales monitoring
- Budget assistance
- Project management
Timeline
Assistant Manager
Copper Ridge Apartments
07.2023 - Current
General Manager
Ulta Beauty
10.2020 - 07.2023
Brand Operations Manager
Victoria's Secret
06.2017 - 10.2020
Store Manager
Rue21
10.2014 - 06.2017
High School Diploma -
Winnatonka High
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