SA'MYA MURRAY

• Supervised gaming operations and ensured compliance with regulations.
• Trained staff on customer service standards and operational procedures.
• Coordinated shift schedules to maintain optimal staffing levels.
• Resolved guest inquiries and concerns to enhance satisfaction.
• Maintained accurate records of employee progress against set targets and goals using HR systems.
• Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.

• Stepped in Slott attend role whenever we were short staffed

• Maintained slot machines for optimal performance and guest satisfaction.
• Assisted guests with machine operations and cash handling inquiries.
• Monitored gaming area for compliance with casino policies and safety regulations.
• Conducted routine inspections to ensure cleanliness and functionality of devices.
• Engaged with guests to enhance their gaming experience and address concerns.
• Inspected gaming machines for malfunctions or tampering, and reported issues to supervisors immediately.
• Maintained a professional attitude with guests while providing excellent customer service.

• Tracked sales performance metrics to identify trends in market place.
• Demonstrated product features and benefits for customers' needs.
• Provided accurate information about products, prices and services.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Organized stockroom shelves according to size, color or style.

• Stocked supplies such as food, dishes, utensils, and cleaning materials.
• Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
• Utilized point-of-sale systems for taking orders from customers.
• Performed opening and closing duties as assigned by management.

• Lead for Service Counter; answering incoming phone calls, training employees, cashing checks, preparing money orders, credit card/cash handling, stock/restock goods.

• Trainer for new hires, customer service, credit card/cash handling, prepare/cook food, supervise scheduled work shift, crisis management intervention as needed, audit inventory, stock/restock goods, sanitize workstation and open/close restaurant.