Samuel Rickard
St Louis
Summary
Dynamic customer service professional with a proven track record at Alorica, excelling in order processing and customer support. Leveraging active listening and analytical thinking, I effectively resolved inquiries and enhanced service delivery, ensuring high customer satisfaction. Committed to maintaining quality and safety in all interactions, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
01.2022 - 09.2025
- Resolved customer inquiries via phone, email, and online chat to ensure satisfaction.
- Maintained and updated customer information to enhance service delivery.
- Calmly de-escalated issues while escalating calls to supervisors when appropriate.
- Answered questions regarding products and services, processing orders and transactions effectively.
- Troubleshot technical problems to provide timely resolutions.
Swim Instructor
Barron's Swim School
St Louis
08.2016 - 01.2022
- Instruct student classes through each week’s lesson plan with a great degree of hands-on training in both swimming techniques and water training and swimming techniques and water safety / Regular pool maintenance and weekly swim meets
- To ensure the safety of all pool attendees and patrons across the park as well as regular pool maintenance, the handling of chemicals, and regular clean up
- Maintain quality of pool water by testing chemical levels
- Instructing participants in skiing, swimming, or other recreational activities and provide safety precaution information.
- Maintain quality of pool water by testing chemical levels.
- Observe activities in assigned areas to detect hazards, disturbances, or safety infractions.
- Inspect recreational facilities for cleanliness.
Lifeguard
Midwest Pool Management
St Louis
04.2014 - 10.2016
- Rescue distressed persons, using rescue techniques and equipment.
- Contact emergency medical personnel in case of serious injury.
- Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
- Complete and maintain records of weather and beach conditions, emergency medical treatments performed, and other relevant incident information.
- Warn recreational participants of inclement weather, unsafe areas, or illegal conduct. Provide assistance in the safe use of equipment, such as ski lifts.
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Education
Some College (No Degree) - Marketing
Meremac Community College
Saint Louis, MOSkills
- Active listening
- Customer relationship management
- Technical assistance
- Order processing
- Customer support
- Analytical thinking
- Data management
Timeline
Customer Service Representative
Alorica
01.2022 - 09.2025
Swim Instructor
Barron's Swim School
08.2016 - 01.2022
Lifeguard
Midwest Pool Management
04.2014 - 10.2016
Some College (No Degree) - Marketing
Meremac Community College